We are seeking a dedicated and versatile IT Systems Engineer to join our growing team at our office located in Kokomo, IN. This mid-level role is ideal for someone who thrives in a dynamic environment, enjoys solving complex technical challenges, and values meaningful client and team relationships. This is an on-site position that offers the opportunity to work closely with team members, internal departments, and clients to solve technical challenges and deliver exceptional service. We’re looking for a self-starter with strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality solutions.
Key Responsibilities- Strong work ethic and dedication to delivering quality solutions.
- Conduct research to find thoughtful and reliable solutions to complex technical problems.
- Communicate with clients and users promptly, respectfully, and relevantly.
- Document work in the ticket system quickly and with clear detail.
- Create user guides and system configurations within the documentation management system.
- Contribute ideas within teams to meet user needs strategically and efficiently.
- Troubleshoot technical issues and train end-users to identify and communicate their needs.
- Show willingness to learn new skills and stay committed to continuous improvement.
- Related Degree in business information technology or 3-5 years of experience in a related field.
- Self-starter with the ability to pursue unique or strategic solutions.
- Demonstrated troubleshooting technique.
- Strong emphasis on communication skills, verbal and written, to both technical and non-technical users, and ability to communicate with any position within a company org chart (Executive to Frontline)
- Client-focused with an ability to nurture relationships with teammates and those we serve.
- Related CompTIA, ISC2, Microsoft, or Google certifications are desirable but not required.
- Experience with Microsoft Entra, Microsoft 365, Google Workspace, helpdesk operations, network operations, DevOps, and Cyber Security is desirable but not required.
- Company-Sponsored Health Insurance,
- Company-Sponsored 401(k)
- Employee Savings Program.
- Life/AD&D Insurance.
- Paid Time Off.
- Company-branded clothing.
- Weekly Pay with Direct Deposit.
- Remote work when needed.
- Flexible schedule.
Determined based on experience
Skills Required
- Related degree in business information technology or 3-5 years of related experience
- Self-starter with ability to pursue unique or strategic solutions
- Demonstrated troubleshooting technique
- Strong verbal and written communication with technical and non-technical users
- Client-focused with ability to nurture relationships
- CompTIA, ISC2, Microsoft, or Google certifications
- Experience with Microsoft Entra
- Experience with Microsoft 365
- Experience with Google Workspace
- Experience with helpdesk and network operations
- Experience with DevOps and Cyber Security
What We Do
Merrell Bros., Inc. is a nationwide leader in sustainable biosolids management, providing comprehensive solutions for municipalities, industries, and agricultural operations for over 40 years.
