The Role
Support the Air Force AFIN Mission Assurance Center by providing tactical command-and-control for cyberspace operations. Coordinate and deconflict network operations, triage Requests for Support, troubleshoot outages, track AFCYBER priorities, generate and review CTOs, and liaise with engineering and mission partners. Use ARAD/Tanium for threat and vulnerability identification. Participate in RFS boards, brief leadership on OPREPs/SITREPs, and operate 24/7 shifts. Requires Top Secret with SCI eligibility.
Summary Generated by Built In
This position supports the Air Force’s AFIN Mission Assurance Center (AMAC) Crew. Provide Tactical Command and Control support for the 688th Cyberspace Wing’s Cyberspace Operations and Support missions. Execute tasks assigned to crew and assist contractor/military/civilian teammates as needed.
Provide support to multiple mission areas to include Cyber Operations Control, Terrain Awareness, Integrated Security, and Problem Operations. Initiate, coordinate, and/or participate in network operations with all enterprise mission partners. Maintain situational awareness and deconflict all network operations across the AFIN. Coordinate and track immediate support to resolve top priorities from the AFCYBER Operate Prioritization List. Brief the status of all OPREPs/SITREPs/MISREPs/AFCYBER Priorities/High Interest Items/outages/NDCIs/ASIs/PONDs and an overview of current 24-hr CTO missions and updates from the AFIN SOC. Conduct initial review of all Requests for Support (RFS). Participate in weekly Engineering RFS Board to discuss RFS statuses and maintain situational awareness of all requests
Key Tasks & Responsibilities
- Provide support to resolve MAJCOM priorities
- Coordinate with 616 OC for AFCYBER priorities
- Track high interest items for AFIN operations
- Respond to RFIs from 688 CW leadership & external agencies
- Maintain knowledge of Change Request (CRQ) processes
- Coordinate & maintain situational awareness & deconflict all network operations with mission partners
- Direct troubleshooting of outages, degradations, & isolations
- Submit CCIRs to 688 CW leadership & 616 OC
- Troubleshoot network issues with established procedures
- Generate CTOs for assignment to all applicable 688 CW tactical units
- Conduct mission review of CTOs from all applicable 688 CW tactical units
- Execute initial triage/scoping of network assessments
- Coordinate with 688 CW/A2O for reports/tippers related to vulnerability management, DCO high interest items, and emerging cyber threats
- Maintain ability to identify threats and vulnerabilities using ARAD/Tanium toolset
- Identify solutions for complex network system issues
- Provide initial triage and scoping of network infrastructure during outage resolution
- Serve as liaison to 38th Engineering Squadron
- Coordinate engineering support for complex outages, OPREPs, & extended service degradations
- Coordinate requests for engineering support
- Complete administrative tasks as required
- Complete other duties as assigned
Education & Experience
- Requires a bachelor's degree (or equivalent) +3 years of experience, or 6+ years of related experience
- Must have excellent verbal and written communication skills
- Must have excellent critical thinking skills
Certifications
- Required: IAT II – Security+, CySA+, GSEC, GICSP, SSCP, CND, CCNA-Security, or higher
- Desired: CASP, GCIM, CISM, or CISSP
Security Clearance
- Top Secret with SCI Eligibility
Other (Travel, Work Environment, Administrative Notes, etc.)
- Shift - This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a schedule change is required to support operations, you will be provided with as much notice as the situation allows. All shifts are four 10-hour days with three days off. Extended hours/days may be required on occasion.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Skills Required
- Bachelor's degree (or equivalent) +3 years experience, or 6+ years related experience
- Top Secret clearance with SCI eligibility
- IAT II certification: one of Security+, CySA+, GSEC, GICSP, SSCP, CND, CCNA-Security, or higher
- Desired certifications: CASP, GCIM, CISM, or CISSP
- Excellent verbal and written communication skills
- Excellent critical thinking skills
- Ability to support 24/7/365 operations (Days, Swings, Mids) and flexible extended hours
- Experience with network troubleshooting, triage/scoping, outage resolution, and generating CTOs
- Familiarity with RFS/CRQ processes, vulnerability management coordination, and DCO high-interest items
- Experience using ARAD and Tanium toolset to identify threats and vulnerabilities
- Ability to coordinate with mission partners, 688 CW leadership, 616 OC, and engineering squadrons
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The Company
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
