IT Systems Administrator

Location: US Remote

Reports to: Director, IT Operations

Position Overview: The Systems Administrator will be responsible for providing advanced technical support and system administration across Microsoft Azure, Microsoft Intune, Windows, macOS, and the Microsoft 365 application suite. This role will serve as the primary IT point of contact during U.S. business hours, taking full ownership of the U.S. support queue after international team members have signed off. The Systems Administrator will also manage application deployment and removal through Microsoft Intune, ensuring devices remain compliant and up to date across the organization. Additionally, this role will lead IT projects that drive operational efficiency and improve the end-user experience. This is a highly visible and impactful role within the IT Operations team, ideal for someone who enjoys working across a wide range of IT functions.

Key Responsibilities:

·      Serve as the owner of the U.S. support ticket queue, managing and resolving end-user and system-level issues after international support members have logged off.

·      Act as the technical escalation point for complex tickets that frontline support specialists cannot resolve.

·      Provide advanced support and administration across the following systems:

o   Windows and macOS (advanced troubleshooting and configuration)

o   Microsoft Intune (device compliance, endpoint management, application deployment and removal)

o   Microsoft 365 suite (Teams, Outlook, OneDrive, Office apps)

o   Microsoft Azure (user and group management)

o   JAMF (macOS device management)

·      Lead and contribute to IT infrastructure and application management projects aimed at improving operational efficiency, automation, and scalability.

·      Ensure systems and endpoints are compliant with internal security and operational standards.

·      Collaborate with IT team members to implement and maintain best practices and standard operating procedures.

·      Document technical processes and solutions to build the knowledge base for global IT operations.

Qualifications:

·      Experience performing system administration duties in a 500+ Windows and Mac OS endpoint environment

·      5+ years of advanced troubleshooting experience with macOS and Windows, with a proven track record as a team lead or escalation point.

·      Comfortable taking ownership of the ticket queue, managing and resolving tickets as a core responsibility.

·      5+ years of hands-on experience managing the Microsoft 365 suite, including Teams, Outlook, OneDrive, and Office applications.

·      3+ years of experience being the sole administrator of Microsoft Intune.

·      3+ years of experience with Microsoft Azure administration.

·      Experience with JAMF for macOS device management is highly desirable.

·      Strong understanding of endpoint security, identity management, and system hardening.

·      Excellent problem-solving skills with the ability to work independently and under minimal supervision.

·      Strong communication skills and a customer-service-focused mindset.

·      Experience working in a global IT support environment.

·      Ability to prioritize and manage multiple tasks or projects effectively.

·      Excellent documentation skills.