Help Desk Administrator (Remote)

[Quora is a "remote-first" company. This position can be performed remotely from anywhere in Mexico. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.]

Quora’s mission is to grow and share the world’s knowledge. To do so, we have two knowledge sharing products:

• Quora: a global knowledge sharing platform with over 400M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.

• Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including GPT-5, Claude Sonnet 4.5, Grok 4, Veo 3, Gemini 2.5 Flash Image (Nano Banana), and more. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.

Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.

The IT Operations team is responsible for all client technology platforms and services throughout the company. Our team is constantly looking to evolve and adopt new approaches related to Quora's corporate IT environment that service our global employee base. We work collaboratively in a fast-paced environment where each person on the team drives high impact with thoughtful process and technology innovations.

As a Help Desk Administrator, you will report to our Head of IT and continue to create best-in-class solutions to optimize our IT systems and processes. You will ensure that system hardware, operating systems, applications, and related procedures adhere to our organizational values through system administration and endpoint management technologies. You are empowered to engage cross-functionally and to forge new paths to achieve the highest level of efficiency for our employees.

• Implement provisioning and de-provisioning workflows for all of our corporate systems and accounts

• Work directly with internal and external partners to ensure high reliability of our services as well as compliance with internal security policies

• Investigate and troubleshoot IT issues with a focus on exceptional user support for all employees

• Triage, prioritize, resolve, route, and schedule all incoming internal IT requests

• Document and update internal processes and guidelines

• Ability to be available for meetings and impromptu communication during Quora's “coordination hours" (Mon-Fri: 9am-3pm Pacific Time)

• 1+ years of experience in IT with at least one year as an autonomous lT Support or Help Desk Admin

• Excellent English verbal and written communications skills

• In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 11, and various applications including Office as well as video conferencing tools like Zoom

• Solid working knowledge of Apple hardware including tablets, laptops & desktops as well as mobile device support including iOS and Android devices

• Experience with partnering with external vendors to maintain office technology

• Experience supporting Cloud and SaaS Applications and SSO (Okta), especially Google Workspace including Gmail, Calendaring, Drive, Groups

• Working knowledge with Systems Management and Provisioning (JAMF)

• Experience with systems monitoring and logging, troubleshooting tools, and analytics platforms

• Proficient with Google Workspace Administration and Google Cloud Platforms

• Proficiency in Active Directory and Identity Management platforms and configurations (e.g. SAML, SCIM, SSO, OAuth)

• Experience writing Google Apps Script, Javascript, or Python

At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture.

We are accepting applications on an ongoing basis.

Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. For more information on benefits, visit this link: https://www.careers.quora.com/benefits

There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Applicant Privacy Notice: https://www.careers.quora.com/applicant-privacy-notice

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