Vail Systems, Inc.

IT Systems Administrator Intern

Posted 4 Days Ago

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Chicago metropolitan area, Chicago, IL

Hybrid

Internship

Information Technology • Machine Learning • Natural Language Processing • Software • App development • Conversational AI • Big Data Analytics

The Role

As an IT Systems Administrator Intern, you will assist in troubleshooting issues, manage end-user systems, and contribute to IT documentation, while learning various technologies.

Summary Generated by Built In

Who You Are

Interested in being part of a Helpdesk team that deploys modern software and hardware solutions, supports and assists the staff at Vail Systems in-person and in remote locations, while working in a historic yet modern office environment located right across the river from the Chicago Lyric Opera House.

As an IT Systems Administrator Intern, you would perform security remediations and troubleshoot issues that arise in Vail used technologies. You will have the opportunity to learn and work with JAMF Pro, Jira, Office 365, exposure to Active Directory, Windows, MacOS, Linux, and other technologies.

What You’ll Do

Review and respond to ticket submissions in Jira
Create and edit how-to & informational wiki articles in Confluence to help reduce the time IT System Admins spend on common, easy-to-fix issues
Continually research up-to-date IT best practices
Participate in knowledge-sharing exercises
Ship, receive, recycle, and document assets using our asset inventory system
Assist with the management of end-user systems utilizing enterprise management solutions
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues (Windows, MacOS, & Linux)

To be considered for this position, you must:

Junior or Senior level student currently pursuing a Bachelor's degree in Information Systems, IT, or another related field
Knowledge of Linux, Windows, and MacOS operating systems
Experience with troubleshooting technical issues
Excellent verbal and written communication skills
Knowledge of computer hardware components

The ideal candidate will have:

Proficiency with Office 365
Ability to communicate with end users on a daily basis in a professional, service-oriented IT environment
Computer-related certifications

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

Top Skills

Active Directory

Jamf Pro

JIRA

Linux

macOS

Office 365

Windows

What the Team is Saying

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The Company

Chicago, IL

274 Employees

Year Founded: 1991

What We Do

At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.

Why Work With Us

We are constantly learning. That's why we organize hackathons, workshops, and book clubs, and encourage continued education via courses and seminars. Bringing great minds together is important for our success, so we hire people with diverse backgrounds, stay active in our fields, attend conferences, and are always learning from our peers.