- Provide fast and efficient technical support to front, middle, and back office users.
- Offer support via phone, email, and IT ticketing system.
- Handle level 1 and 2 IT support, both in-person and remotely.
- Diagnose and resolve hardware, software, and user profile issues on Windows 11.
- Install, configure, update, and troubleshoot authorized workstations and peripherals.
- Manage identities, groups, and devices via AD and Microsoft Entra ID.
- Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot basic network issues related to connectivity, DNS, and access.
- Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools.
- Perform daily system checks to ensure IT services availability.
- Excellent knowledge of Windows 10/11.
- Understanding of Microsoft Entra ID and Active Directory.
- Proficiency in Microsoft 365 environment.
- Good grasp of desktop/laptop hardware and peripherals.
- Basic network knowledge: TCP/IP, DNS, DHCP.
- Understanding of enterprise network fundamentals.
- Ability to diagnose simple connectivity issues.
- Experience with voice, telephony, and A/V technologies is a plus.
- CFC or equivalent IT qualification.
- 0 to 3 years of experience in IT support, helpdesk, or desktop support.
Skills Required
- Knowledge of Windows 10/11
- Experience with Microsoft Entra ID and Active Directory
- Proficiency in Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Familiarity with desktop/laptop hardware and peripherals
- Basic network knowledge (TCP/IP, DNS, DHCP) and enterprise network fundamentals
- Experience supporting via phone, email, and IT ticketing systems
- Experience with voice, telephony, and A/V technologies
- CFC or equivalent IT qualification
- 0 to 3 years experience in IT support, helpdesk, or desktop support
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
