Job Summary:
We are seeking an IT Support to manage our company's IT operations and projects. This role focuses on computer operations, repair, user support, helpdesk services, and data management.
Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.
Key Responsibilities:
- Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
- Sets up and configures desktop computers, peripherals and accounts assigning security level;
- Installs software and installs and repairs hardware and peripherals.
- Tests programs and other applications.
- Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
- Serves as technical resource to unit.
- Maintains, updates or creates systems, databases, and web pages using front-end user enhanced web tools within prescribed guidelines.
- Administers user accounts. Develops and tests user documentation.
- Designs and produces moderately complex reports.
- Researches and recommends system equipment upgrades and manages equipment inventory.
- Sets up and submits production jobs and edits and debugs computer output.
- Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate.
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
- Works with hardware vendors to resolve equipment failures/problems.
- May perform routine security checks on the system.
- Assists with complex technical projects.
- Contributes to unit goals by accomplishing related duties as required.
Why we think this job is great:
- Full-time 100% Remote
- Training & Professional Development
- Supportive culture providing necessary resources to learn, lead, and deliver results.
Qualifications:
- A bachelor’s degree or any equivalent IT diploma
- 2-3 years of relevant experience
- Proven working experience or equivalent with data processing training, computer operations training
- Experience in a multi-operation system or production control environment preferred
- Knowledge of a variety of hardware, software, programming languages, and operation systems
- Basic knowledge of network protocols and some experience with computer applications and operating systems
- Experience with Linux
- Knowledge in Asset and Inventory Management/Procurement
- Strong analytical, diagnostic, and problem-solving skills
- Good communication and strong organizational skills including attention to detail and multitasking skills
#LI-REMOTE
Top Skills
What We Do
Bold Business is a global media and technology services firm that specializes in cyber-security, digital marketing, training and business processes. With a team of innovators and seasoned professionals, we facilitate client success with dynamic, tailor-made solutions to any problem.
