About the Company
Deluxe Media Inc. is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com
Position
IT Support (Madrid, Spain)
Full-Time, Permanent - On site Position
40 hours per week – 09:00 – 18:00 pm
Responsibilities
· Provide technical support to end-users regarding hardware, software, and network-related issues.
· Troubleshoot and resolve computer hardware and software problems.
· Install, configure, and maintain computer systems and software applications.
· Perform routine maintenance and upgrades on computer equipment and systems.
· Set up and configure network equipment, such as routers, switches, and firewalls.
· Assist in the implementation and maintenance of IT security measures, including antivirus software and firewalls.
· Create and manage user accounts and access permissions.
· Document all support activities, including resolutions, in a clear and concise manner.
· Collaborate with other IT team members to improve system performance and reliability.
· Stay updated with the latest industry trends and technologies to provide innovative IT solutions.
Requirements
· Proven experience as an IT Support Specialist or in a similar role.
· Strong knowledge of computer hardware, software, and operating systems, including Windows, Mac and Linux.
· Proficient in troubleshooting and resolving technical issues.
· Familiarity with network protocols, equipment, and troubleshooting techniques.
· Ability to work independently and in a team environment.
· Strong problem-solving and analytical skills.
· Good level of English (B2).
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.
Skills Required
- Proven experience as an IT Support Specialist or in a similar role
- Strong knowledge of computer hardware, software, and operating systems, including Windows, Mac, and Linux
- Proficiency in troubleshooting and resolving technical issues
- Familiarity with network protocols, equipment, and troubleshooting techniques
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Good level of English, B2
Deluxe Media Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deluxe Media Inc. and has not been reviewed or approved by Deluxe Media Inc..
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Healthcare Strength — Core medical, dental, and vision coverage is described as comprehensive, alongside mental-health support, an Employee Assistance Program, and company‑paid life and disability insurance. Plan materials and employer communications also highlight options like Aetna/Kaiser and dental DMO/DPPO, signaling breadth.
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Retirement Support — Retirement programs include a 401(k), with employer matching referenced in role materials in some cases. These benefits appear alongside tuition reimbursement and other financial protections that bolster the overall package.
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Leave & Time Off Breadth — Offerings include paid parental leave, PTO, and paid volunteer days, with some groups using flexible or “unlimited” PTO models. Flexible work arrangements are also emphasized, supporting work‑life needs alongside leave.
Deluxe Media Inc. Insights
What We Do
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors. From Global Cinema, Content Distribution, Localization, and Mastering to end-to-end innovation and scale across Streaming, Theatrical, Broadcast and Mobile landscapes, Deluxe helps clients succeed in the new era of global entertainment and consumer engagement anywhere, anyway.
