IT Support Specialist

Description

IT Support Specialist – Corporate Office (Carmel, IN)

About America’s Auto Auction (AAA) Group

America’s Auto Auction is a leading nationwide vehicle auction and remarketing company. Based in Carmel, Indiana, AAA operates across 24 states and is one of the nation’s fastest-growing auto auction groups. Our daily mission is simple: deliver the highest quality service and operational excellence for our dealers and institutional customers.

About the IT Support Specialist Role

We are seeking a customer-focused IT Support Specialist to join our Corporate Office in Carmel, IN. In this onsite role, you’ll be the go-to resource for our office employees and will provide dedicated support to our C-suite executives. You’ll handle computers, applications, and day-to-day technical needs, ensuring the corporate office runs smoothly.

While the position is primarily office-based, there will be occasional, limited travel to support projects or auction locations within driving distance.

If you enjoy solving problems, working directly with people, and being part of a fast-growing organization where IT plays a critical role, this is a great opportunity. You’ll represent the IT team, ensuring quick resolutions, excellent communication, and a positive support experience for everyone you assist.

Rewards for the IT Support Specialist

• $55,000.00 - $60,000.00 based on experience
• Great benefits & paid time off
• Matching 401(k)
• Career growth potential
• Great work environment  

Responsibilities of IT Support Specialist

• Provide front-line technical support to employees in the Carmel corporate office.
• Deliver hands-on IT support to C-suite executives, ensuring fast, discreet, and reliable service.
• Troubleshoot hardware, software, and network issues.
• Assist with employee onboarding, account setup, and device management.
• Manage IT equipment inventory: maintain the server room, prepare devices for deployment, and track hardware.
• Support IT projects and assist with auction-site needs (limited, occasional travel required).
• Act as the face of the IT team, delivering excellent customer service and building trust.

Requirements

 Requirements of IT Support Specialist

• 2+ years of IT desktop support experience.
• Strong troubleshooting skills; familiarity with Windows, Office 365, and networking basics.
• Experience supporting printers, mobile devices, and common workplace technology.
• Working knowledge of Active Directory, user account management, and MFA tools.
• Familiarity with ticketing systems and remote support tools (Jira preferred; Zendesk, ServiceNow, or similar acceptable).
• Clear, professional communication and a customer-first mindset, with the ability to support executives effectively and professionally.
• Ability to work onsite full time in Carmel, IN.  (Monday - Friday 8-5)
• Valid driver’s license and reliable transportation for limited project-related travel. (rental car or mileage reimbursement)
• Ability to lift/move equipment (up to ~40 lbs.) as needed for setup and maintenance.
• Experience with conference room devices and AV technology is a plus.

America’s is an Equal Employment Opportunity employer.