IT Support Specialist

Position Overview:

We are seeking a dedicated IT Support Specialist to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality, provide technical support to staff, maintain hardware and software systems, and oversee network reliability within the warehouse environment.

Key Responsibilities:

• Provide on-site technical support for warehouse staff (software, hardware, network issues).
  
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
  
• Monitor and troubleshoot warehouse network connectivity and internet performance.
  
• Support warehouse systems such as inventory software, handheld devices, and scanners.
  
• Maintain and update system logs, access permissions, and device tracking.
  
• Ensure data backup procedures are followed and support recovery processes when needed.
  
• Coordinate with vendors and external IT providers when necessary.
  
• Ensure security protocols are applied, including antivirus updates and user access control.
  
• Respond quickly to technical issues to avoid workflow disruptions.
  
• Support digitalization initiatives and system upgrades inside the warehouse.
  

• Bachelor’s degree in Information Technology, Computer Science, or related field.
  
• Proven experience (1–3 years) in IT support, preferably in a warehouse or operational environment.
  
• Strong troubleshooting skills for hardware, software, and network issues.
  
• Knowledge of Windows OS, basic networking, routers, and access points.
  
• Ability to work under pressure and prioritize tasks effectively.
  
• Strong communication and teamwork skills.
  
• High level of reliability, responsibility, and attention to detail.
  

• Work Schedule: 6 days per week, 9 hours per day.
  
• On-site role at Manial Shiha Warehouse.
  
• Supportive and collaborative work environment.