Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.
About The Role & Team
We are seeking a motivated IT Support Specialist to join our technology team and provide exceptional technical support to our end-users. This role offers an excellent opportunity to grow your IT career in a dynamic environment while developing hands-on experience with modern enterprise technologies.
In This Role, You Will
- Focus on technical support & troubleshooting
- Deliver first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve user problems related to operating systems, applications, and network connectivity
- Configure and deploy new hardware and software, including desktops, laptops, printers, and peripherals
- Handle Incident & Service Management
- Log, track, and manage support tickets using our ticketing system
- Ensure timely resolution and proactive follow-up on all support requests
- Escalate complex issues to senior IT staff when appropriate
- Preform System Administration & Maintenance
- Perform routine system maintenance tasks including software updates, antivirus scans, and backups
- Maintain accurate documentation of support activities, resolutions, and user interactions
- Contribute to the IT knowledge base to improve team efficiency and service delivery
- Provide Customer Service Excellence
- Provide professional, patient, and customer-focused support to all users
- Collaborate effectively with IT team members to resolve technical challenges
The Skills You Bring
- Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
- Minimum 1 year of IT support or helpdesk experience
- Proficiency with Windows and macOS operating systems
- Working knowledge of Microsoft Office Suite, email clients, and common business applications
- Understanding of networking fundamentals and troubleshooting methodologies
- Ability to diagnose and resolve issues with computers, printers, and IoT devices
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Customer-service oriented mindset with professional demeanor
- Ability to work independently and as part of a collaborative team
What Makes You Stand Out
- Financial services industry experience is a plus
- CompTIA A+, Network+, or equivalent IT certifications
- Experience with InTune or JAMF device management platforms
- Knowledge of VPN configuration and troubleshooting
- Familiarity with network devices (firewalls, switches, WAPs, routers)
- Experience with FortiNet security devices
- VoIP and Zoom Phone services configuration/support
- Hands-on experience with ticketing systems (ServiceNow, Jira Service Desk, etc.)
- Knowledge of Azure and Microsoft 365 Admin Suite
Why Webull?
Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 14 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact.
Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes:
- Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!
- Financial Support: 401(k) match, commuter benefits for NY positions, and short-term disability coverage.
- Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays.
- Wellness & Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.
- Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals.
- Dynamic Office Perks: Catered breakfast (every Monday) & lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.
This role is based in our St Pete Global HQ (200 Carillon Pkwy, FL), where in-person collaboration fuels growth, mentorship, and innovation. At Webull, we’re committed to fair, equitable, and transparent compensation. The base salary range is $65,000-75,000 annually, plus a discretionary bonus and full benefits. Final offers consider experience, location, and relevant qualifications.
EEOC Statement
Webull is an equal opportunity employer. We’re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.
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