IT Support Specialist
Your Mission as an IT Specialist
The IT Specialist at Energage is responsible for support of the operational IT infrastructure and end users at Energage. This position is responsible for serving as the first point of contact by providing prompt and professional resolution of requests in a fast-paced, highly multi-tasked environment. You are responsible for supporting the IT growth of our company while maintaining a high level of service and availability of IT systems and services.
Accountability & Impact:
In this role, you’ll...
- Provide technical assistance via in person, phone and electronically to end users, onsite or remote
- Managing endpoint for users, using various centralized controls for both Windows and Apple machines
- Onboarding and offboarding employees, which includes and not limited to setting/decommissioning of workstations, application access (Zoom, Slack…etc) and email.
- Configuring and disabling access key fobs for employee access
- Address problems; install, configure, troubleshoot issues with Windows and Apple machines, troubleshooting tickets and resolve technical issues related to hardware, software and networks independently with little or no supervision
- Work with others on technical projects to maintain system availability, security, and continuous business operations
- Windows AD support, Network Monitoring
- Manage endpoint patching for Windows and Apple Devices
- Provide Mobile Application Management for BYOD Devices
- Managing the office router, internet and wireless access points
- Assisting the security members at Energage with requests on an as needed basis
- Participate in all IT work related activities, as assigned by management
- After-hours technical support on an as-needed basis
- This position is required to be in the office in Exton, Pa for 1 day a week
What You Bring to the Role:
- Months of experience: 12-24 Months
- Excellent interpersonal, verbal and written communication skills
- Excellent diagnostic and problem-solving skills
- Outstanding organizational and time-management skills
- Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude
- Demonstrate ability to take direction and communicate effectively with remote team members
- Demonstrated experience troubleshooting technical issues, identify root cause resulting in a methodical resolution
- Ability to support and train end-users in hardware and software applications
- Understand technical information and translating it into terminology which corresponds to the end-user
Nice to haves:
- In-depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Experience installing, configuring and troubleshooting issues with systems
- Experience working with networking infrastructure
Compensation and Benefits
This position has a salary range of $50,000 to $57,500 annually based on relevant experience. This role is also bonus eligible.
In addition to base pay, our total rewards package includes:
- PTO policy includes company holidays, sick time, vacation time, and floating holidays
- Remote
- Company pays a portion of individual health care premium
- Option to participate in a company-sponsored 401(k)
- Training and education
- Professional development; all employees have access to a third party professional coach
- Tuition reimbursement program
- Opportunity to work for a purpose-driven organization using business as a force for good (https://www.bcorporation.net/)
Top Skills
What We Do
Clued-in leaders know the best workplace culture wins. They prioritize culture day in and day out, and they use it as a competitive advantage. But these Top Workplaces are standouts. More often, organizations try to win in spite of their culture.
For the past 16 years, Energage has researched what separates Top Workplaces from the rest. We’ve studied more than 27 million employee survey responses from well over 70,000 organizations. We’ve figured out what great looks like, and we know how to win with culture.
The Energage platform combines research, neuroscience principles, and expert guidance to help you unleash performance and realize the full potential of your workforce — both at speed and scale. Our customers are reducing turnover costs, raising productivity, improving teamwork, and increasing ROI by as much as 30 percent. And we can help you do the same.
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