We are currently seeking a full-time, enthusiastic IT Support Specialist to join our IT Operations team. As a key member of our team, you will be responsible for providing essential first-level support to our employees, handling various technical issues, managing inventory assets, and maintaining our Active Directory and SaaS apps.
Responsibilities:
● Provide Level 1 technical support for PC, Mac, and mobile devices.
●Track and route technical issues and requests, meticulously documenting all resolutions.
● Create comprehensive documentation and conduct thorough testing of hardware and software.
● Efficiently manage inventory assets for hardware and software, ensuring accurate record-keeping.
● Oversee access management processes to ensure proper user permissions and security protocols.
● Assist with the seamless onboarding of new users including user account provisioning and mailbox creation through Active Directory and Google Workspace, equipment procurement and provisioning, and day one onboarding assistance.
Requirements:
● Ability to articulate technical concepts and write user-friendly documentation for software and hardware.
● Proficiency in troubleshooting techniques for both Windows and Mac operating systems.
● Familiarity with Android and iOS mobile devices, coupled with effective troubleshooting skills.
● Expertise with tools and services including but not limited to Jira Service Desk, Snipe, Google Workspace, Workspace One and Jamf a plus.
● Bachelor's degree in Computer Science, Information Systems, or a related field.
● Strong interpersonal skills and a passion for problem-solving.
● Excellent organizational skills and attention to detail
Top Skills
What We Do
High 5 Games is laser-focused on making an impression through innovative casino content for the land-based, mobile, online, and social markets. With a collection of over 500 casino slot games, its own full casino platforms, and a strong history of entertaining players, the casino technology company is highly respected in the B2C and B2B social and online gaming worlds. H5G holds licenses and game certifications in multiple jurisdictions around the globe.
H5G’s world-renowned and fast-expanding slot games portfolio has grown to over 500+ diverse games. The H5G software offers dynamic and distinct styles players cannot resist. Each game is designed to offer a unique experience to the gamer, taking the production to the next level with every newly released game. H5G has become the industry’s leading content provider with its classic games and continuing production of slot titles with unique experiences.
H5G also operates High 5 Casino, the premier destination for the most robust and largest slot content library in the social casino category with nearly 17 million players worldwide. In 2012, the social casino app launched with only 30 slots. It has since become an extremely popular game with over 400+ slots for players to browse and play. In 2020, High 5 Casino expanded its reach, with the company launching the app into the real-money market. The in-house casino platform will feature a full list of the company’s original games, as well as integrating popular promotions, third-party games from well-known content providers, and a one-of-a-kind experience.
To find out more about High 5 Games, please visit www.high5games.com or contact [email protected].
Regulated by Malta Gaming Authority under licence number MGA/B2B/545/2018
Gambling can be addictive - Play responsibly - 18+/21+ (U.S)
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