HOW YOU’LL MAKE AN IMPACT
- Deliver standout user support: Provide responsive, friendly, high-quality help that keeps end users moving and builds trust in IT as a partner.
- Improve reliability through smart triage: Diagnose issues, gather context, and escalate efficiently, reducing downtime and accelerating resolution.
- Scale IT operations with better workflows: Execute and enhance onboarding, offboarding, and role-change processes to create a smooth employee experience.
- Strengthen our IT knowledge base: Document fixes and patterns as you learn, making solutions easier to repeat and issues easier to prevent.
- Level up our service management practice: Contribute to the ITSM environment by helping manage incidents, service requests, changes, and assets with consistency.
WHAT YOU’LL OWN
- Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware.
- Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution.
- Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment.
- Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it.
- Maintain accurate documentation and contribute to the team’s knowledge base and standard operating procedures.
- Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking.
WHAT WILL MAKE YOU STAND OUT
- Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study.
- Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution.
- Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ownership mindset with strong follow-through and comfort taking deliverables from start to finish.
- Customer service instincts and an outward, user-first approach.
- Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment.
Top Skills
What the Team is Saying
What We Do
Founded in 2015, Immuta is The Data Provisioning Company. We help organizations safely deliver governed data access to every consumer, whether human or AI.
As enterprises move data to the cloud and adopt AI, they face a growing challenge: making data instantly available while maintaining compliance and control. Immuta solves this by automating data provisioning — the process of granting, governing, and auditing access to data — so teams get what they need in minutes instead of months.
Fortune 500 companies and government agencies around the world use Immuta to simplify and secure data access across platforms such as Snowflake, Databricks, and Azure. Our intelligent workflows replace manual tickets and approvals with policy-driven automation that enforces governance everywhere data lives.
Our mission is simple: Remove barriers. Accelerate access. Put data to work. With Immuta, organizations can scale data use without scaling risk, turning access into a competitive advantage.
Why Work With Us
Immuta makes diversity, equity, and inclusion a priority. Our values and excellence is what brings us together and we come from a wide range of backgrounds. We bring our authentic selves to work and with our different thoughts and perspectives, we can build better products for our customers. We strive to put #PeopleFirst here at Immuta.
Gallery
Immuta Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work policy affords employees the opportunity to work from anywhere, with the ability to use our offices to meet and collaborate together.
