IT Support Specialist

About Focused Energy

Focused Energy is a fusion energy startup with the goal of generating unlimited clean energy to responsibly meet future global demand. The founders include two highly renowned scientists and a long-time entrepreneur and founder of several successful startups. With the use and commercialization of laser-induced inertial fusion, a clean and highly efficient power generation technology is coming within reach, suitable to ensure a secure and scalable future energy supply.

We are looking for a hands-on, service-oriented IT Support Specialist to provide day-to-day technical support for our teams. You will play a key role in ensuring smooth onboarding/offboarding, maintaining our internal systems, and resolving IT issues in a fast, friendly, and efficient manner. This is a highly customer-facing role that supports teams across the company.

What You’ll Do

1. Employee Support & Helpdesk

• Serve as the first point of contact for IT issues via Slack, email, or ticketing system.

• Troubleshoot hardware, software, and network issues (Mac/Windows, printers, Wi-Fi, VPN, etc.).

• Provide timely resolution or escalate issues as needed.

• Assist employees with productivity tools (Microsoft 365).

2. Onboarding & Offboarding

• Prepare and configure laptops, headsets, and other equipment for new hires.

• Conduct IT onboarding sessions for new employees.

• Manage account provisioning and deprovisioning across systems and tools.

• Ensure proper collection and reset of devices during offboarding.

3. Device & Asset Management

• Maintain accurate inventory of laptops, peripherals, and accessories.

• Track equipment assignment and returns.

• Perform routine maintenance and updates on devices.

4. Systems Administration Support

• Support user access requests and permission changes.

• Assist with identity management tools (Azure AD).

• Support endpoint management (Intune).

5. IT Operations & Process Improvement

• Document troubleshooting steps and create internal knowledge base articles.

• Identify recurring issues and propose improvements.

• Support small IT projects as needed (office setup, network upgrades, security enhancements).

Who You Are

Must-Have

• 1–3 years of experience in IT support, helpdesk, or similar role.

• Strong understanding of macOS and/or Windows environments.

• Basic knowledge of networks, VPN, and common productivity tools.

• Excellent communication and customer service skills.

• Ability to troubleshoot independently and manage multiple priorities.

• Fluent in English and German.

Nice-to-Have

• Experience with Microsoft 365 administration.

• Familiarity with MDM tools such as Jamf, Intune, or Kandji.

• Basic scripting knowledge (Bash, PowerShell, Python).

• Experience supporting hybrid or multi-office environments.

• Interest in IT security or system administration as a growth path.

• Strong communication skills in both English and German

What We Offer

• Innovative Technology & Mission: Be part of a cutting-edge company working on groundbreaking research in clean energy and scientific discovery.

• Career Development: We invest in our people. This is an opportunity to join an early, growing company at the forefront of new technology, where you’ll have the opportunity to develop and grow your career.

• Collaborative Culture: Work with great people in a dynamic, international environment with top-tier scientists, engineers and professionals passionate about solving global challenges.

• Ownership: Take ownership from day 1 and drive impact by making decisions, solving challenges and shaping the future of our company.

• Your Success is our Success: We offer a competitive salary and company ownership in the form of stock options, giving you a direct stake in our success and ownership in what we build together.

• Vacation Days: We support your work-life-balance by granting you 30 days of vacation per year.

• Flexibility: We believe work should adapt to your life—not the other way around. That’s why we offer a hybrid setup, giving you the freedom to work from our office while also enjoying the flexibility to work from home when it suits you.

• Snacks and Drinks: Our office fridges are never empty. Enjoy our healthy snacks and drinks. Our Darmstadt office even offers a subsidized canteen with delicious lunch options daily.

• Retirement Plan: If you decide for a private pension plan, we will finance 15% on top of your monthly contributions.

• Equipment: Choose between a state-of-the-art Windows or Apple Laptop. In addition, you will receive a keyboard, mouse and headset so you are fully equipped from day 1.

• Events: We organize regular events to foster team bonding, encourage collaboration, and build a strong, supportive company culture. Connect with colleagues across departments, share ideas, and have fun together, both in and outside of the workplace.

• Mobility with NAVIT: We partner with NAVIT to support your flexible commuting needs—whether it’s a public transportation ticket, taxi rides or car-sharing you choose what fits your lifestyle.

• Fitness with Wellhub: We care about your health. Get access to a wide range of gyms, fitness studios and wellness services across Europe through our partnership with Wellhub.

Focused Energy is an equal opportunity employer committed to creating an inclusive environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, Focused Energy will consider for employment qualified applicants with arrest and conviction records.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits.