IT Support Specialist

About Attain

Built for consumers and companies, alike. In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.

At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem—whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes. You’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.

About the role 

We are seeking a dedicated and detail-oriented IT Specialist to join our team. The candidate will be responsible for provisioning and configuring employee hardware, maintaining office wi-fi and device connectivity, managing our application SSO setup, and administering our Google Workspace/Gmail. This position reports to the Senior Director of Site Reliability Engineering. If you are a proactive IT professional with a knack for problem-solving and a desire to contribute to a dynamic team, we encourage you to apply. 

This position will be based out of our Chicago, IL office on a hybrid schedule, in addition to having occasional on-site requirements and must be available to respond to urgent IT issues and troubleshooting as needed. At this time, we are only able to consider candidates that are currently in the Chicago area and do not require relocation, thank you for understanding!  

Key Responsibilities

• Provision new devices and hardware, such as laptops, for employees
• Maintain and troubleshoot internet connectivity, including access points and switches
• Connect and manage employee applications, including Rippling and Slack
• Setup SSO and SCIM connections between Okta and various third party applications
• Automate access provisioning for employee applications based on role/group
• Maintain Google Workplace, including managing distribution groups, aliases, and resolving email delivery issues
• Provide technical support to employees as needed
• Document IT processes and update records accordingly
• Stay updated on the latest IT trends and technologies to ensure efficient and effective service delivery
• Travel to other Attain offices as needed to assist with infrastructure troubleshooting, IT setup and special projects as needed

Requirements

• Proven experience as an IT Specialist or similar role
• Strong knowledge of IT hardware and software, including laptops, zoom rooms, switches, and wireless access points
• Experience with SSO and SCIM provisioning
• Familiarity with Google Workplace and Okta administration
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively

Preferred Qualifications

• Experience working in a part-time or flexible work environment
• Knowledge of additional IT applications and tools
• Prior experience in a similar industry or company size

We’re excited to hear from you. 

At Attain, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.