Support Engineer II, Snoo Operations and Support
Reddit’s CorpEng team is seeking an Operations and Support Engineer II, internally branded as Snoo Operations and Support (SOS) to help keep pace with the needs of a growing company. This role within our SOS Team is a full-time, in-office position and will serve as an escalation point and face of the support team at one of our office locations. This individual will be responsible for supporting all technology onsite, including hardware, AV, workstation configurations, networking, and Security systems.
You will help support our global workforce. Most of this work is generated through our end-user support service desk ticketing system and walk-ups onsite. The scope of the role covers a range of SaaS products managed by our team (Google Workplace, Zoom, Okta, Atlassian Cloud, etc.). As we grow our team across the globe, we will support each other through request handoffs and updates on important tasks.
You are a team player with a strong commitment to customer service, you enjoy technology, and have an aptitude for problem-solving.
Responsibilities:
- Point of contact for troubleshooting and support for the office, including conference room AV, security/badge systems, desk technology, onsite events and user endpoints.
- Provide global support to internal customers from the office using tools such as ticketing systems, video conferencing etc.
- May maintain and deploy inventory of hardware assets in your office location and globally.
- Coordinate device repairs and replacements when needed.
- Support a range of inbound requests and facilitate technical conversations with end-users and cross-functional partners.
- Support and resolve user requests of our SaaS applications: G Suite, Okta, Atlassian Cloud, Slack, etc.
- Provisioning/deprovisioning (User accounts, group membership, service access, etc.).
- Create and supplement technical documentation for end-users and team members.
- Support/cover for team members through vacations or other periods of absence.
- Some travel is required
- Participation in global on-call shifts may be required
Required Skills:
- 3-5 years of progressive experience and responsibility in related fields.
- Experience supporting enterprise SaaS applications (E.g., G Suite, Okta, Slack, Atlassian, etc.).
- Experience in support and troubleshooting Mac OS and Windows platforms, as well as iOS & Android mobile devices.
- Experience with conference room systems; installation and configuration.
- Experience in a fast-paced customer-facing environment, preferably within a technical organization or high-growth company.
- Experience working with and supporting executive-level individuals and white-glove service.
What We Can Expect From You:
- Passion. You keep up with the latest industry trends and experiment with new technologies.
- Resourceful. Ability to discover solutions through research, testing, discovery, Reddit, etc.
- Experienced. Provide insights and best practices.
- You possess great communication and interpersonal skills, are well-organized, can grasp business requirements, and prioritize tasks effectively.
Bonus Points:
- Experience running a company physical office with little or no oversight.
- Experience with Identity Providers/SAML (Okta, OneLogin, etc.).
- Previous experience in a rapidly growing startup environment.
- Experience managing vendor relationships.
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
In select roles and locations, the interviews will be recorded, and transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
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