IT Support Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Support Specialist to join our UniQue team.

What will you be doing in this role?

• Provide user-support for self-enrolment process
• Provide user-support for users seeking technical assistance from IT Kiosk
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Training users in best practices
• End user client hardware delivery, lifecycle and replacement imaging/re-imaging workstations (tablets, desktops, laptops, iPhones)
• Direct unresolved issues to the next level of support
• Liaise with other Institution's service lines concerning to incidents resolution and requests fulfilment
• Pass on any feedback or suggestions by users to the appropriate internal channels
• Identify and suggest possible improvements on procedures

What will you be bringing to the team?

1. Technical Proficiency

• Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed via Intune.
• Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.

2. Problem-Solving Skills

• Strong diagnostic and troubleshooting abilities for hardware, software, and network-related issues.
• Ability to guide users effectively through step-by-step solutions.

3. Automation Skills

• Hands-on experience with PowerShell scripting for routine task automation.
• Proficiency in using Power Automate to develop workflows and streamline repetitive tasks.
• Capability to identify and implement automation improvements to enhance support efficiency.

4. Communication and Interpersonal Skills

• Excellent verbal and written communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Full professional proficiency in English (spoken and written).

5. Customer Service Orientation

• Strong user-focused mindset with a commitment to delivering high-quality service.
• Demonstrated patience and empathy in addressing user concerns and resolving technical issues.

6. Organizational Skills

• Proven ability to manage multiple support tickets and prioritize work in a fast-paced environment.
• Attention to detail in documenting incidents, actions taken, and resolutions.

7. Team Collaboration

• Effective team player, capable of knowledge sharing and supporting colleagues.
• Willingness to collaborate in resolving complex or escalated issues.

8. Additional Requirements

• Excellent customer relationship skills, with the ability to handle complex and sensitive interactions under pressure.
• Full proficiency in English is required; French language skills are an asset.
• Must hold or be eligible to obtain a NATO Secret Security Clearance (or national equivalent transferable to NATO).
• This position is essential to maintaining smooth IT operations, providing timely, efficient, and professional support to users across Microsoft 365 platforms and end-user devices.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at  for more information.