IT Support Specialist

About the Role

MrBeast is seeking an IT Support Specialist to join our growing team. This role is a combination of onsite and remote IT support, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for our production, creative, and corporate teams.

You will work alongside the IT Manager to deploy enterprise technology, manage IT systems, enhance security, and contribute to key IT initiatives. This is an exciting opportunity for someone who thrives in fast-paced environments, enjoys problem-solving, and is eager to work with cutting-edge technology.

Responsibilities

• Provide onsite and remote IT support across macOS and Windows environments.
• Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees.
• Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.).
• Maintain conference room systems, digital signage, printers, and other collaboration tools.
• Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi).
• Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms.
• Create and maintain IT documentation, knowledge bases, and training guides.
• Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning.
• Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs).
• Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity.

What We’re Looking For

• 4+ years of IT Support/Admin experience in a mid-to-large organization with strong troubleshooting skills across hardware, software, and networking.
• Excellent communication skills with the ability to explain technical solutions to non-technical users.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands-on experience with macOS & Windows environments.
• Proficiency in Google Workspace or Microsoft 365 administration.
• Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
• Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
• Familiarity with IT ticketing systems, asset management, and SaaS administration.
• Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.
• Experience in media production, content creation, or entertainment industries.
• Knowledge of Linux, scripting, or automation tools.

A Place to Call Home

We are based in Greenville, North Carolina, widely recognized as the cultural, educational, economic, and medical hub of Eastern North Carolina. Greenville is a university-medical community, home to East Carolina University and Vidant Medical Center, as well as a vibrant Uptown Greenville District with a diverse art, music, and food scene featuring an increasing number of unique, locally-owned businesses and restaurants.

Our excellent affordability, geographic location, and natural resources, combined with cultural, economic, educational, and medical amenities make Greenville-Pitt County a preferred community to call home.

Benefits

The Perks, Why Work On the MrBeast Team

• Competitive Salary
• Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance 
• Company contributions to employee Health Savings Accounts (HSA) 
• 401k Plan with Safe Harbor company-matching 
• Flexible vacation policy and paid company holidays
• Company-provided technology package 
• Relocation for those coming in from outside the area including travel and company-provided housing for the first 90 days