IT Support Specialist

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

Join our team as an IT Support Specialist (1st Line) and become an essential part of our IT operations. You will be responsible for supporting end-users, maintaining hardware, and ensuring smooth operation of IT systems and networks. Your role will include troubleshooting, configuration, and administration within a collaborative global IT environment.

Your Role:

• Provide support for user workstation hardware (laptops, printers, monitors, etc.).
• Offer assistance with Microsoft family services (Active Directory, DNS, DHCP, M365).
• Support users in Microsoft 365 and other business applications.
• Maintain and troubleshoot Microsoft Windows systems efficiently.
• Handle installation and configuration of new systems per internal standards.
• Collaborate with Group IT for network equipment operations.

Qualifications

• Minimum of 1 year of experience in IT support or a similar function.
• Proficiency in Microsoft Windows systems and basic Office 365 administration.
• Experience with ticketing systems and diagnosing network issues (preferred).
• Strong organizational skills and the ability to perform under time pressure.
• Independent, reliable, and committed to delivering quality solutions.
• Analytical mindset with excellent problem-solving skills.
• Fluency in English, enabling seamless communication with global teams.
• Experience with basic MS Exchange functions - nice to have.
• Familiarity with Microsoft Intune - nice to have.

Additional Information

• Work is conducted in a hybrid system: 2 days a week from one of our office in Poznan.