IT Support Specialist

Cortica is looking for an IT Support Specialist to join our growing multi-disciplinary team. 
 
We are a rapidly growing healthcare company pioneering a unique, multispecialty approach to the treatment of pediatric neurodevelopmental differences. We serve a variety of patient populations including individuals with autism spectrum disorder, developmental delays, sensory processing disorder, articulation challenges, ADHD, anxiety, cerebral palsy, down syndrome, learning disorders, and more. Our care model, driven by insights and technologies from emerging neuroscience, brings together clinicians from a range of disciplines to design and deliver comprehensive care to children. Because the heart of Cortica's mission is direct patient care, the skill and compassion of our staff are crucial to achieving extraordinary experiences and outcomes for the families we serve.    

We believe a great culture attracts great people. We also believe that great culture and great people working together can change the world. Our hopes and dreams are bold and ambitious. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member in every role is instrumental in bringing our mission and vision to life.   

Cortica is an equal opportunity employer. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions including but not limited to hiring are made based on an individual’s qualifications and ability to successfully execute the job responsibilities.   

Summary:

Under the supervision of the Cortica Director of End User Services, the IT Support Specialist Provides tier 1, 2, & 3 support to clinic and corporate staff, troubleshooting problems with PCs (client hardware and software), printers, or other network-attached devices. Assists with onboarding and offboarding (account creation and deactivation). Logs and assigns support tickets, and emergency requests. Follows up on support tickets to assure customer satisfaction with IT service. Understands the operations flow of IT applications, and provides coverage for support operations, as needed. Participates in the development and implementation of process improvement projects ensuring the continued delivery of quality IT products and services.

What will you do? 

• Assist with user account creation (AzureAD/O365, Athena, Central Reach) 
• Responsible for the shipping and receiving of IT equipment, setting up laptops and iPads and shipping them to clinics.  
• Support the IT team in maintaining hardware, software, and other systems 
• Remote support of telehealth systems including AV rooms, Zoom software, etc. 
• Assist with troubleshooting and provide tier 1 & 2 technical support 
• Organize and maintain IT resources 

 What's required? 

• A passion for assisting non-tech-oriented teammates. 
• Strong verbal and written communication.  
• Excellent analytical and problem-solving skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.
• Team members must occasionally lift and/or move up to 50 pounds.     

Desired skills 

• Windows 10 and macOS troubleshooting experience is a huge plus.  
• Familiarity with cloud services such as O365, Azure, AWS. 
• Previous healthcare IT experience is a huge plus.   

Your Compensation & Benefits

Cortica cares deeply about the well-being of each team member! The culture and experience we create for our employees are of the utmost importance to us. We offer a wide range of benefits. Among the benefits offered by the company are medical, dental, and vision insurance, 401Ks with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses.

The base pay range for this opening is $23.12 to $28.90 per hour. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.