IT Support Specialist

Magic Spoon reimagines your favorite childhood breakfast into a high-protein, grown up cereal to power your days. Since launching in 2019, we've become one of the fastest growing DTC brands, Forbes called us "the future of cereal", TIME Magazine named us in their Top 100 inventions, and we’ve launched in cereal aisles nationwide in Target, Walmart, Kroger, Albertsons, & more.

We’re looking for an Information Technology Support Analyst to join our newly created Enterprise IT department. This person will provide partnership across the organization and support the IT team in improvements to our technology stack, maintenance to our existing systems, and aiding new and existing employees with technology needs.

As an IT Support Specialist, you will work with employees to determine the nature of a problem, diagnose hardware or software issues, and provide exceptional assistance. You will lead implementation of new capabilities and train people on how to use them.

This is a full time, in-person/hybrid role (Tues, Weds + Thurs in office) based in Tribeca, NYC.

As IT Support Specialist, you'll:

ERP and BI System Support

• Provide business systems support and maintenance, especially across our ERP, BI platform, and middleware software.
• Troubleshoot and resolve any Level 1 issues related to the ERP system promptly.
• Coordinate with vendors and IT teammates to implement system updates, patches, and upgrades.
• Develop and maintain QA tasks related to data & system integrity.

Technology Support and Maintenance

• Be the first layer of technical support to team members for hardware, software, and system-related issues.
• Perform routine maintenance and updates on existing IT systems and infrastructure.
• Develop and maintain documentation for IT processes, system configurations, and troubleshooting procedures. 
• Manage and improve our corporate network infrastructure including routers, switches, conference room technology, printers, security, and wi-fi.
• Lead and support technology improvement projects including business requirements sessions with stakeholders, design, build, testing, training, documentation, and post-live support.
• Manage and improve our business continuity and disaster recovery posture.
• Create documentation and knowledge sharing including process and data flows, issue resolutions, and training materials.

Onboarding New Team Members

• Manage the technology onboarding process for new employees, including setting up any necessary equipment and software.
• Provide training and support to new hires on company systems, tools, and best practices.
• Ensure all necessary access permissions and accounts are created and configured.

Collaboration and Improvement

• Establish and implement software, system, and data management policies to govern the organization.
• Collaborate with other departments to identify technology needs and opportunities for improvement.
• Assist in evaluating and implementing new technologies or systems that can enhance operational efficiency.
• Participate in IT projects and initiatives. 

• Bachelor’s degree in information technology, computer science, or similar education and career experience.
• 2-3 years professional experience such as experience in IT support or similar work within a fast-growing company [ideally onsite / within an office environment]
• Strong technical aptitude, knowledge of computer hardware and networking systems, and ability to troubleshoot complex hardware and software issues.
• Familiarity with ERP systems such as Microsoft Business Central.
• Exceptional GSuite and/or MS Office skills
• Proficiency in Windows/Mac OS.
• Experience with help desk software.
• Understanding of relational databases is a plus
• Familiarity with BI Reporting software such Looker or other data visualization tools 
• Highly motivated and adaptable with exceptional collaboration and problem-solving skills
• Exceptionally detail-oriented and data-driven
• Experience with innovating systems and optimizing processes
• Personable and effective communicator with strong presentation skills.
• Curious self-starter who thrives in fast-paced environments.

What we value:

Hold on to the Dream 💫 Adult life shouldn’t be boring, prioritize your work/life balance, we can build a world-class company and have fun doing it

Don’t miss the bowl for the loops 🙌 We’re all working towards the same big goals, prioritize collaboration over ego, politics, or possessiveness

Be a Fruit Loop in a world of Cheerios 🌈 Bring your whole, unique self to work, celebrate and care for everyone

Pour your own milk…and don’t be afraid to spill a little 🥛 We trust you, use your best judgment to make decisions. Mistakes are inevitable, let’s learn from them!

• Competitive salary & equity

• 100% covered Health, Vision, Dental insurance
• 401(k)
• Generous parental leave
• Unlimited vacation
• Catered lunch in office
• Dog friendly office 
• Unlimited cereal ✨🥣

Magic Spoon is committed to building a company that not only represents, but includes, individuals across different backgrounds and perspectives. Everyone deserves an equal seat at the breakfast table.

Magic Spoon intends to offer competitive base pay within the stated range, dependent on job-related, non-discriminatory factors such as experience, skills, and qualifications. To further compensate and recognize our employees for their work, our total compensation package includes equity and a robust benefits package. The anticipated annual base salary range for this role is $70,000 - $90,000.