IT Support Specialist

This position is located in C.A.B.A., Buenos Aires, Argentina.

Ryz is looking for an IT Support Specialist who will provide technical assistance, support, and advice to our users and manage various IT systems, including computers, Mobile Device Management (MDM) and Single Sign-On (SSO) solutions, and access controls. This role demands a blend of technical proficiency, leadership skills, and a keen understanding of IT compliance standards to support our dynamic staffing needs.

Key Responsibilities:

- Provide technical support to employees for hardware and software.

- Install, configure, and maintain computer systems and applications.

- Manage Mobile Device Management (MDM) systems to ensure the security and compliance of mobile devices.

- Administer user accounts, permissions, and access rights in various systems.

- Troubleshoot and resolve technical issues in a timely manner.

- Keep accurate records of IT assets, incidents, and service requests.

Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- Proven experience as an IT Support Specialist, IT Systems Administrator, or similar role.

- Strong knowledge of computer hardware, software, and network systems.

- Experience with MDM solutions and managing mobile devices.

- Familiarity with access control systems and user account management.

- Excellent problem-solving and communication skills.

- Ability to work independently and as part of a team.

Strong attention to detail and organizational skills.

- Experience with cloud services and virtualization technologies.

- Knowledge of cybersecurity principles and best practices.

About RYZ Labs:

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

Our values and what to expect:

- Customer First Mentality - every decision we make should be made through the lens of the customer.

- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.

- Ownership - step up if you see an opportunity to help, even if not your core responsibility. 

- Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.

- Frugality - being frugal and cost-conscious helps us do more with less.

- Deliver Impact - get things done in the most efficient way.

- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.