Power Monitors, Inc. is seeking an IT Support Specialist to join our team.
You'll be the first point of contact for technology support across our engineering, production and office staff.
Basic Qualifications
- Experience providing help desk or desktop support (Tier 1/2)
- Familiarity with Windows and Mac; some Linux exposure is a plus
- Comfortable setting up and troubleshooting PCs, printers, phones and network connectivity
- Basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi)
- Clear communication and patience working with non-technical users
- Ability to juggle multiple requests and prioritize effectively
- Ability to learn and apply new technology quickly and efficiently
Candidates with the following skills will be given preference
- Active Directory / user account management
- Experience with MDM tools (Mosyle, Intune, or similar)
- Familiarity with MFA, security keys, and following security/compliance procedures (e.g., SOCÂ 2)
- Experience imaging and deploying workstations
- CompTIA A+, Network+, or similar certification
This is an on-site position.
Skills Required
- Experience providing help desk or desktop support at Tier 1 or Tier 2 level
- Familiarity with Windows and Mac
- Basic networking knowledge, including IP addressing, DHCP, DNS, and Wi-Fi
- Ability to set up and troubleshoot PCs, printers, phones, and network connectivity
- Clear communication and patience working with nontechnical users
- Ability to manage multiple requests and prioritize effectively
- Ability to learn and apply new technology quickly and efficiently
- Linux exposure
- Active Directory and user account management experience
- Experience with MDM tools such as Mosyle or Intune
- Familiarity with MFA, security keys, and security or compliance procedures such as SOC 2
- Experience imaging and deploying workstations
- CompTIA A+, Network+, or similar certification
What We Do
Power Monitors, Inc. (PMI) is an industry-leading power quality instrument design and manufacturing firm based in Mt. Crawford, Virginia. Since 1987, PMI has designed and built rugged, all-weather power quality recorders, analyzers, and monitoring software in the USA for electric utilities, industrial facilities, and electricity end-users, helping customers worldwide detect, measure, and remediate power quality issues, backed by 24/7 technical support and power quality training.
