Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)
About the role
You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.
You will
- Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup.
- Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions.
- Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology.
- Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
- Document runbooks, processes, and internal guides clearly and consistently.
- Support 25 Windows devices via Intune users (alongside our primary macOS environment).
- Use available platforms to automate common requests and reduce toil.
- Be required to work on-call shifts from time to time to provide emergency support (a rota will be agreed in advance).
About You:
- Genuinely passionate about live music and events.
- Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
- Organised and dependable, comfortable juggling multiple tasks without dropping quality.
- A self-starter who takes ownership of tasks end-to-end with minimal oversight.
- Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
- Collaborative by nature.
You'll need
Core IT skills
- Solid macOS software/hardware support.
- Experience with MDM tools (Kandji, Jamf, Intune, or similar).
- Identity and access management - Google Workspace, SSO and other SaaS platforms.
Mindset
- You ask "why does this keep happening?" before closing a ticket.
- You're comfortable with ambiguity and can prioritise without hand-holding.
- You write things down - runbooks, notes, decisions.
- You want to understand how things work, not just fix symptoms.
Nice to Have
- Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).
- Networking fundamentals: VLANs, firewalls, switches, VPN concepts.
- Any Slack bot, webhook, or internal tooling project you've built - even a small one.
- Scripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.
Benefits & Perks:
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Work in a location in the heart of London, with possible travel across our markets
- Remote friendly
- Competitive pension plan
- Gympass membership
- 28 days of annual leave + bank holidays
- Responsibility from day one and professional and personal growth
- Great work environment with a fun, international team of talented people to work with!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Skills Required
- Solid macOS software and hardware support experience
- Experience with MDM tools such as Kandji, Jamf, Intune, or similar
- Experience with identity and access management, Google Workspace, SSO, and SaaS platforms
- Networking fundamentals, including VLANs, firewalls, switches, and VPN concepts
- Experience building Slack bots, webhooks, or internal tooling
- Ability to write and maintain scripts for daily automation tasks
- Curiosity about AI-assisted development tools such as Claude Code or Copilot
Fever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fever and has not been reviewed or approved by Fever.
-
Wellbeing & Lifestyle Benefits — Wellhub fitness access and generous discounts on company-run experiences are consistently highlighted as standout perks. These lifestyle benefits add distinctive value for those who prioritize cultural outings and wellness.
-
Flexible Benefits — U.S. postings point to tax-advantaged accounts (HSA/FSA/DCFSA) and commuter benefits, while some markets offer extras like flexible-comp platforms and language classes. Although specifics differ by country and role, the offering extends beyond core basics.
-
Parental & Family Support — Job ads outline a structured parental-leave program for both birthing and non-birthing parents with defined paid components. Clear leave design complements broader time-off policies and supports family needs.
Fever Insights
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities. The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world. Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others. In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. Available for iOS and Android.
