MetroSys is seeking a skilled IT Support Specialist to provide hands-on technical support within a fast-paced industrial and manufacturing environment. This position will be responsible for maintaining reliable IT operations, troubleshooting end-user technology issues, and supporting the systems and devices that keep daily business and production activities running efficiently.
The ideal candidate will have a strong foundation in desktop support, hardware troubleshooting, user administration, and basic infrastructure operations. This individual must be comfortable working independently, responding to technical issues across multiple departments, and providing onsite assistance in both office and production environments.
Key ResponsibilitiesDeliver Level II technical support for desktops, laptops, peripherals, business applications, and other end-user technologies.
Troubleshoot hardware, software, network connectivity, and access-related issues across office and manufacturing environments.
Install, configure, repair, and maintain Windows-based workstations, printers, scanners, and associated IT equipment.
Support specialized production-floor technologies, including barcode scanning devices, label printers, and connected workstations.
Manage technical support requests through a ticketing platform, ensuring timely resolution, documentation, and escalation.
Assist with user account administration, access permissions, password resets, and basic system security.
Monitor routine IT infrastructure operations, including backup jobs, system alerts, and equipment availability.
Coordinate with external technology providers and equipment vendors to resolve technical issues.
Maintain accurate IT asset records, equipment inventories, and technical documentation.
Assist with workstation deployments, equipment replacements, software installations, and technology upgrades.
Identify recurring technical problems and recommend improvements to reduce downtime and improve operational efficiency.
Provide direct, hands-on technical assistance to employees throughout the facility.
2+ years of professional experience in IT support, desktop support, help desk, or a similar technical role.
Strong troubleshooting experience with Windows operating systems, desktop hardware, and common business applications.
Experience installing, configuring, and supporting computers, printers, and peripheral devices.
Working knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, and basic connectivity troubleshooting.
Familiarity with user account administration, access management, and IT security practices.
Experience using ticketing systems to document, track, and resolve technical issues.
Ability to troubleshoot technical problems independently and communicate effectively with nontechnical users.
Willingness to provide hands-on support in both office and industrial environments.
Strong organizational skills with the ability to manage multiple support requests and competing priorities.
Previous IT support experience in a manufacturing, distribution, warehouse, or industrial facility.
Experience supporting barcode scanners, thermal label printers, or other specialized operational equipment.
Familiarity with Active Directory, Microsoft 365, or similar enterprise administration platforms.
Basic experience monitoring system backups, troubleshooting backup failures, or assisting with data recovery.
Knowledge of IT asset management, hardware lifecycle processes, and workstation deployment procedures.
Associate degree in Information Technology, Computer Science, or a related technical discipline.
CompTIA A+, Network+, or equivalent industry certifications.
Skills Required
- 2+ years of professional experience in IT support, desktop support, help desk, or a similar technical role
- Strong troubleshooting experience with Windows operating systems, desktop hardware, and common business applications
- Experience installing, configuring, and supporting computers, printers, and peripheral devices
- Working knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, and basic connectivity troubleshooting
- Familiarity with user account administration, access management, and IT security practices
- Experience using ticketing systems to document, track, and resolve technical issues
- Ability to troubleshoot technical problems independently and communicate effectively with nontechnical users
- Willingness to provide hands-on support in office and industrial environments
- Strong organizational skills and ability to manage multiple support requests and competing priorities
- Previous IT support experience in a manufacturing, distribution, warehouse, or industrial facility
- Experience supporting barcode scanners, thermal label printers, or specialized operational equipment
- Familiarity with Active Directory, Microsoft 365, or similar enterprise administration platforms
- Basic experience monitoring system backups, troubleshooting backup failures, or assisting with data recovery
- Knowledge of IT asset management, hardware lifecycle processes, and workstation deployment procedures
- Associate degree in Information Technology, Computer Science, or a related technical discipline
- CompTIA A+, Network+, or equivalent industry certification
What We Do
MetroSys is a I.T. Professional Services company based in sunny San Diego, CA. Established in 2006, MetroSys has technical talent supporting the Americas. Our Mission Statement; To simplify our customers’ business solutions while having fun with what we do. Our creative geniuses have been pioneering data solutions for our valued customers and partners in the following areas: Data Mobility: Enterprise Storage, Cloud Migrations, Systems Integration & Installation: Storage, Networking, Virtualization, Database, Messaging Flexible Workforce: Recruiting, Staffing, Direct Placement Assessment Services: Storage, Networking, Performance, Periodic, Get Healthy ingenuity. Agility. Speed. These are key ingredients to our success. Navigating the world of I.T. Professional Services can pose many challenges. We help customers, channel partners, resellers & manufacturers deliver! Our team of highly experienced professionals can help bridge any gap for your I.T. requirements. Whether assistance with pre-sales or post-sales services, recruiting, or assisting with the launch of emerging technologies, We CAN Help! Great people. Great Company. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity. Our customer first approach builds strong relationships as a trusted advisor and technology partner. Our team integrates with your business and maximizes efficiency. Simply put, we make it easy.
