The Role
Provides first-line IT support to staff and clinicians across hospital sites. Troubleshoots hardware, software, printers, networks, access, and basic EMR issues; manages onboarding, offboarding, device setup, imaging, maintenance, and ticket documentation. Escalates complex issues, travels between sites, and participates in after-hours and weekend on-call rotations. Requires help desk or desktop support experience and proficiency with Windows, Microsoft 365, Active Directory, and basic networking.
Summary Generated by Built In
About the roleExceptional Healthcare needs an IT Support Specialist who keeps our people and hospital sites running. You are the first call when something breaks. You fix what you can fast, escalate what you can't, and make sure no one is left waiting.What you'll do
- Provide first-line support for staff and clinicians by phone, email, ticket, and in person.
- Troubleshoot and resolve hardware, software, printer, network, and access issues.
- Handle onboarding and offboarding: accounts, devices, and EMR access.
- Support basic EMR user issues and route complex problems to the IT Manager.
- Set up, image, and maintain laptops, desktops, phones, and peripherals.
- Log and document every ticket clearly in the help desk system.
- Travel between hospital sites as needed.
- Participate in an after-hours and weekend on-call rotation.
- 1 to 3 years of help desk or desktop support experience.
- Strong proficiency with Windows, Microsoft 365, Active Directory, and basic networking.
- Healthcare or EMR exposure preferred.
- Patience and a service mindset with non-technical users.
- Good judgment on when to fix and when to escalate.
- CompTIA A+ or similar certification a plus.
Skills Required
- 1 to 3 years of help desk or desktop support experience
- Proficiency with Windows
- Proficiency with Microsoft 365
- Proficiency with Active Directory
- Basic networking knowledge
- Healthcare or EMR exposure
- Patience and a service mindset with non-technical users
- Good judgment regarding troubleshooting and escalation
- CompTIA A+ or similar certification
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The Company
What We Do
Exceptional Healthcare is a premier leader in developing and operating community-based hospitals, focusing on improving the health and well-being of people in communities with limited healthcare resources. Their mission is to deliver compassionate, patient-centered emergency care and inpatient hospitalization services using a concierge care service standard, providing comprehensive emergency, trauma, and inpatient services across an expanding network of community hospitals.
