Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, LATAM and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter
As an IT Support Specialist (Tier 1/2), you will be the backbone of daily technical operations across the Latam region. You will be responsible for ensuring seamless IT experiences across macOS and Windows environments, managing regional IT projects, maintaining user access, and resolving service requests with speed and precision. This is an office-first role for a proactive problem-solver who thrives in a fast-paced global fintech environment.
- Deliver exceptional Tier 1 and Tier 2 IT support across Mac OS and Windows OS environments for team members across Latam and global offices.
- Communicate with stakeholders to understand their technical requirements and translate them into actionable IT solutions.
- Plan and oversee IT projects, including system upgrades, hardware/software installations, and office technology rollouts across the region.
- Provide technical advice and conduct training for local and regional employees to maximize adoption of internal tools and best security practices.
- Manage, triage, and resolve incoming service tickets efficiently using Jira Service Desk while maintaining detailed documentation in Confluence.
- Handle endpoint management, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ.
- Administer, configure, and maintain core productivity and communication tools, including Google Workspace and Slack.
- Onboard and offboard employees seamlessly, ensuring proper hardware setup, access permissions, and asset tracking across the Latam region.
- 0–3 years of hands-on IT Help Desk or Service Desk experience supporting multi-platform environments (Windows & Mac).
- Proven experience communicating with non-technical stakeholders and managing basic IT projects or rollouts.
- Proficient with modern endpoint management tools (Jamf, Intune, PDQ).
- Experienced in managing enterprise software tools such as Google Workspace, Slack, and Jira Service Desk.
- Strong diagnostic and troubleshooting skills with a bias for action and quick resolution.
- Excellent communication skills in both English and Spanish to support regional and global stakeholders.
- Adaptable, autonomous, and comfortable working in an office-first, high-growth environment.
Nice to Have:
- Basic scripting abilities (Bash, PowerShell, or Python) for endpoint automation.
- Exposure to identity and access management (IAM) platforms or SSO integrations.
- Prior experience supporting multi-country teams within a fast-scaling tech or fintech company.
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Skills Required
- 0-3 years of hands-on IT Help Desk or Service Desk experience supporting Windows and Mac environments
- Experience communicating with non-technical stakeholders
- Experience managing basic IT projects or rollouts
- Proficiency with Jamf, Microsoft Intune and PDQ
- Experience managing Google Workspace, Slack and Jira Service Desk
- Strong diagnostic and troubleshooting skills
- Fluency in English and Spanish
- Adaptability, autonomy and comfort working in an office-first, high-growth environment
- Basic Bash, PowerShell or Python scripting abilities
- Exposure to IAM platforms or SSO integrations
- Experience supporting multi-country teams in a scaling technology or fintech company
What We Do
Build Bold. Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere. Around the world, customers want to pay in a thousand different ways. Businesses and consumers want to get paid faster. And developers want to build new products and possibilities. Rapyd makes it happen, giving you more ways than anyone to make fintech work for your business. With Rapyd, your business can accept and send payments to just about anyone—faster, cheaper and easier. And Rapyd clients see an average of 196% return on investment and spend 70% less time managing payments. Whether you’re building an app, selling a product, sending payments or doing a little of everything, Rapyd has solutions that let you boldly do what you do best. • Send and receive funds • Add hundreds of payment methods worldwide • Issue prepaid virtual and physical cards • Simplify money management and foreign exchange • Integrate fintech with APIs
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