Job Title: Jr. IT Resource
Location: Williams Companies,6221 Mile Lane Rd Sayre, PA
Reports to: Chief Technology Officer
Starting rate is $23/hour, increases based on experience
Essential Duties and Responsibilities:
- Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
- Take action and ownership to solve problems in response to queries and support tickets raised by business users
- Ask questions to determine nature of problem
- Run diagnostic programs to resolve problems
- Walk customer through problem-solving process
- Respond to queries either in person, email, messaging apps or over the phone
- Install, modify, and repair computer hardware and software
- Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
- Evaluate and propose technology improvements under the direction of IT manager
- Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
- Write training manuals, document new processes and procedures
- Run diagnostic programs to resolve problems
- Perform other tasks assigned by IT manager
Essential Skills:
- Clear, professional, and friendly telephone/communication skills
- Ability to work well individually, as well as in a TEAM environment.
- Ability to communicate effectively with all TEAM members and clients.
- Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
- Demonstrates analytical and problem-solving skills
Qualifications and Requirements:
- Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
- Experience troubleshooting hardware and network problems.
- Understanding of basic networking principles.
- General technology troubleshooting skills.
- Network troubleshooting background or understanding of network technology or telephony
- POS system understanding.
- Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
- Represent yourself and TEAM Dandy positively and respectfully.
- Standing or walking around premises for extended periods of time.
- Requires frequent bending and reaching.
- Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.
Skills Required
- Background in technology with experience supporting Windows OS, hardware, software, printers, Microsoft Office, and LAN/WAN issues
- Experience troubleshooting hardware and network problems
- Understanding of basic networking principles
- General technology troubleshooting skills
- Network troubleshooting experience or understanding of network technology or telephony
- Understanding of POS systems
- Valid driver's license and ability to travel to store locations in Pennsylvania and New York
- Clear, professional, and friendly telephone and communication skills
- Ability to work independently and in a team environment
- Effective communication with team members and clients
- Strong organizational skills, multitasking ability, and prioritization in a fast-paced environment
- Analytical and problem-solving skills
- Ability to stand or walk around premises for extended periods
- Ability to bend and reach frequently
- Ability to lift 10-20 pounds frequently and maneuver up to 50 pounds occasionally
What We Do
Dandy is Family Owned, and Community Driven! When you visit any one of our 60+ stores throughout the Twin Tiers of Pennsylvania and New York, you will walk away amazed with the quality of our diverse offerings: fresh, hot pizza, cold and hot subs, specialty coffee and café items, salads, wraps, and sides along with a large selection of snacks, grocery items, and cooler beverages. As one of the area’s largest employers, we have the best TEAM ready to provide you great service in a prompt, friendly, and courteous environment. Dandy focuses on our customers first, and together we take an active role in supporting our local communities through our major local fundraising campaigns: Dandy Pink Cups every October and Dandy Canes during the holiday season. The difference in Dandy is YOU! #pizzacafedeli #community #homeiswheremydandyis
