The Role
Provides technical support for staff, members, volunteers, and guests across networks, software applications, desktop hardware, peripherals, and related systems. Troubleshoots issues, supports maintenance and training, promotes information security, manages technology inventory and procurement records, and creates documentation and onboarding materials. The role also identifies process improvements and participates in vendor, community, and special-event activities.
Summary Generated by Built In
Join the La Crosse Area Family YMCA and help keep our Y connected!
We are looking for an IT Support Specialist to help support the technology, systems, and tools that keep our staff, members, volunteers, and programs running smoothly. This full-time position assists with technical support, information management, software applications, network connectivity, hardware and software needs, documentation, and technology inventory across the association.
This is a great opportunity for someone who enjoys solving problems, supporting others, improving processes, and using technology to make a meaningful impact in a mission-driven nonprofit environment.
Responsibilities:
- Provide excellent service and technical support to staff, members, volunteers, and guests.
- Support the Y’s internal network, software applications, desktop hardware, peripherals, and related systems.
- Assist with troubleshooting, maintenance, training requests, and technology-related questions.
- Help ensure appropriate security practices for information systems, agency data, and member, participant, and donor information.
- Support technology inventory, including hardware and software procurement, record keeping, and disposal.
- Create training documentation, standard operating procedures, and onboarding materials.
- Identify opportunities to improve technology tools, systems, and processes.
- Participate in staff meetings, vendor meetings, community meetings, and special events as needed.
Requirements
- Bachelor’s or Associate degree in computer science, information management, or a related field preferred.
- 1+ years of related experience preferred.
- Experience supporting local applications, networks, security practices, and systems preferred.
- Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems preferred.
- Ability to troubleshoot computer peripherals, including monitors, keyboards, wireless devices, printers, and related equipment.
- Knowledge of VOIP phones, cloud controller management, AV systems, and current IT trends is a plus.
- Strong communication skills and the ability to work positively with staff, members, volunteers, and community partners.
- Ability to lift up to 50 pounds and perform physical tasks related to technology setup and support.
Benefits
- Free Y Membership and Y programs
- 100% discount on school-age care
- 12% retirement after 2 years
- Full benefits package including PTO, health, dental, life insurance, short-term disability and long-term disability
- Cell phone discounts
- Paid birthday off
- 35% discount on full-time child care center
- Free Employee Assistance Program (EAP)
An Equal Opportunity Employer
Skills Required
- Bachelor's or Associate degree in computer science, information management, or a related field
- At least one year of related experience
- Experience supporting local applications, networks, security practices, and systems
- Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems
- Ability to troubleshoot computer peripherals, including monitors, keyboards, wireless devices, printers, and related equipment
- Strong communication skills and ability to work positively with staff, members, volunteers, and community partners
- Ability to lift up to 50 pounds and perform physical tasks related to technology setup and support
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The Company
What We Do
The La Crosse Area Family YMCA is a non-profit organization dedicated to enriching its community by promoting physical, mental, and spiritual well-being for all, focusing on youth development, healthy living, and social responsibility.
