IT Support Specialist

At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. And that is something to be excited about!

As an IT Support Specialist at Xanadu, you’ll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.

• Act as a first point of contact for IT support requests.
• Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees.
• Set up and configure servers, laptops, and desktops (Windows, Mac, or Linux).
• Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripherals.
• Assist with user onboarding and offboarding (account creation, hardware setup, etc.).
• Support audio/visual setups for meetings and presentations.
• Maintain and update IT documentation for common tasks and procedures.
• Perform moves, adds and changes of software and hardware for all equipment.
• Administer and maintain user accounts and permissions.
• Install and assist with testing of new application releases, enhancement requests, and bug fixes.
• Help manage hardware inventory and perform routine audits.
• Monitor and respond to alerts or minor incidents, escalating as needed.
• Help with occasional weekend work or IT-related activities during off-hours, if required.

• Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.
• 1-5 years of experience in a related IT position.
• Strong experience with Linux, macOS, and Windows.
• Familiarity with basic networking and cybersecurity concepts and best practices.
• Detail-oriented and able to perform in a high-pressure/high-paced environment.
• Experience working in an agile delivery environment.
• Willingness to be part of on-call rotation and weekend IT related activities

• Some knowledge of Python, Bash, or other scripting languages for automation and troubleshooting.
• Experience in GitHub and Ansible.
• Worked in a startup environment and understands the importance of wearing multiple hats

This is for a new position. Your base salary will be determined based on your location, experience, and internal benchmarks. The base salary range is 70,000 - 90,000 CAD. You will also be eligible for equity and benefits.