We are looking
for an IT Support Specialist to support business users and internal
teams in resolving application and system-related issues. This role is ideal
for someone who enjoys problem-solving, working with business systems, and
communicating with users.
What You’ll Do
- Provide
application and system support to business users
- Analyze
and resolve user requests within agreed timelines
- Maintain
and update support documentation and ticketing systems
- Assist
with application changes and system maintenance
- Perform
security checks based on internal guidelines
- Train
users on business applications and systems
- Support
small to medium IT projects
- Work
closely with other IT teams
What We’re
Looking For
- Advanced
English skills
- Basic
knowledge of .NET, C#, and SQL Server
- Familiarity
with ITIL and basic project management
- Good
MS Office skills
- Strong
communication skills and customer-focused mindset
- Reliable,
proactive, and team-oriented
What You’ll Get
- Supportive
and friendly work environment
- Learning
and development opportunities
- Work
with real business systems and applications
Skills Required
- Advanced English skills
- Basic knowledge of .NET, C#, and SQL Server
- Familiarity with ITIL
- Basic project management knowledge
- Good Microsoft Office skills
- Strong communication skills and customer-focused mindset
- Reliable, proactive, and team-oriented
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
