MetroSys is seeking a customer-focused IT Support Specialist to provide onsite technical support for end users and office technology. This role is responsible for supporting desktop systems, Microsoft applications, mobile devices, hardware deployments, and day-to-day IT operations while serving as the primary onsite resource for employee technology needs.
Key Responsibilities- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot Windows operating systems, Microsoft 365 applications, and end-user hardware.
- Support Microsoft Dynamics 365 users by providing Tier 1 assistance and coordinating escalations with third-party support providers.
- Configure, deploy, replace, and redeploy endpoint devices.
- Coordinate hardware repairs, warranty services, and equipment logistics.
- Assist with office technology upgrades, workstation deployments, and infrastructure projects.
- Maintain accurate asset inventory and lifecycle records.
- Coordinate with vendors and service providers during technical projects.
- Document support requests and maintain accurate ticket records.
- Assist with network connectivity troubleshooting and office technology support.
- 2–4 years of Help Desk, Desktop Support, or IT Support experience.
- Experience supporting:
- Windows 10/11
- Microsoft 365
- Desktop and laptop hardware
- Mobile devices
- Printers and peripherals
- Strong customer service and troubleshooting skills.
- Experience working with ticketing systems.
- Experience with Microsoft Dynamics 365.
- CompTIA A+ or equivalent certification.
- Experience supporting small business or enterprise office environments.
- Familiarity with asset management and hardware lifecycle processes.
Skills Required
- 2-4 years of Help Desk, Desktop Support, or IT Support experience
- Experience supporting Windows 10/11
- Experience with Microsoft 365
- Experience supporting desktop and laptop hardware
- Experience supporting mobile devices
- Experience supporting printers and peripherals
- Strong customer service and troubleshooting skills
- Experience working with ticketing systems
- Experience with Microsoft Dynamics 365
- CompTIA A+ or equivalent certification
- Experience supporting small business or enterprise office environments
- Familiarity with asset management and hardware lifecycle processes
What We Do
MetroSys is a I.T. Professional Services company based in sunny San Diego, CA. Established in 2006, MetroSys has technical talent supporting the Americas. Our Mission Statement; To simplify our customers’ business solutions while having fun with what we do. Our creative geniuses have been pioneering data solutions for our valued customers and partners in the following areas: Data Mobility: Enterprise Storage, Cloud Migrations, Systems Integration & Installation: Storage, Networking, Virtualization, Database, Messaging Flexible Workforce: Recruiting, Staffing, Direct Placement Assessment Services: Storage, Networking, Performance, Periodic, Get Healthy ingenuity. Agility. Speed. These are key ingredients to our success. Navigating the world of I.T. Professional Services can pose many challenges. We help customers, channel partners, resellers & manufacturers deliver! Our team of highly experienced professionals can help bridge any gap for your I.T. requirements. Whether assistance with pre-sales or post-sales services, recruiting, or assisting with the launch of emerging technologies, We CAN Help! Great people. Great Company. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity. Our customer first approach builds strong relationships as a trusted advisor and technology partner. Our team integrates with your business and maximizes efficiency. Simply put, we make it easy.
