Operators deserve more from their technology. More speed, more intelligence, and more control.
Trivelta is on a mission to provide the AI-native software infrastructure powering the next generation of sportsbook and gaming companies. Our platform combines true native apps on both the App Store and Google Play, AI-powered personalization and risk management, and built-in social features that help operators create world-class product experiences.
Today, Trivelta powers operators serving millions of users across global markets.
As we continue our rapid growth, two things are essential to our success: our people and our culture. So far, we have built a global team working from our offices in Boston, Barcelona, Monterrey, and Indore, as well as remotely around the world, to help us achieve our mission. And we're looking for more exceptional people, people who love building great products, redefining what is possible with AI, and turning complexity into elegant, scalable solutions.
About the RoleWe're looking for an IT Support Specialist to provide hands-on technical support across our growing organization. This role can be structured as a contract, contract-to-hire, or full-time position depending on candidate fit.
Responsibilities- Serve as first point of contact for employee IT issues (hardware, software, account access, connectivity)
- Provision and deprovision user accounts and devices (onboarding/offboarding)
- Manage device enrollment, patching, and compliance via MDM (Kandji)
- Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta
- Troubleshoot VPN connectivity (NordLayer)
- Translate technical issues into plain language for non-technical staff
- Document recurring issues and maintain internal knowledge base / SOPs
- Escalate complex issues to IT Manager or vendors as needed
- Maintain IT asset inventory (laptops, peripherals, licenses)
- Support conference room / AV setup for meetings as needed
- Assist with basic security hygiene (password resets, MFA enrollment, phishing awareness)
- 1-3 years in an IT support, help desk, or technical support role
- Strong communication skills, especially explaining technical issues to non-technical people
- Comfortable in a fast-paced, ambiguous startup environment
- Fast learner, able to pick up new tools/systems with minimal onboarding
- Experience with: Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer (or similar VPN)
- Basic troubleshooting across macOS/Windows
- Experience supporting a remote or hybrid workforce
- Familiarity with ticketing systems (Jira Service Management, Freshservice, Zendesk)
- Basic scripting/automation exposure (Shell, Python)
- Experience supporting multiple business entities or brands
Skills Required
- 1-3 years in an IT support, help desk, or technical support role
- Strong communication skills, especially explaining technical issues to non-technical people
- Comfortable in a fast-paced, ambiguous startup environment
- Fast learner, able to pick up new tools/systems with minimal onboarding
- Experience with Atlassian (Jira/Confluence)
- Experience with Okta
- Experience with Kandji (MDM) and device enrollment/patching/compliance
- Experience with Slack
- Experience with Google Workspace
- Experience with 1Password
- Experience troubleshooting VPN connectivity (NordLayer or similar)
- Basic troubleshooting across macOS and Windows
- Experience supporting a remote or hybrid workforce
- Familiarity with ticketing systems (Jira Service Management, Freshservice, Zendesk)
- Basic scripting/automation exposure (Shell, Python)
- Experience supporting multiple business entities or brands
What We Do
Trivelta delivers next-generation iGaming infrastructure purpose-built for modern operators. We provide end-to-end B2B technology solutions for sports betting and online casino operators. From full turnkey platforms to sportbook solutions, we tailor our services to meet your exact needs. Our technology is modern, scalable, and built to grow with your business. We combine Sportbook, Casino and Social Features into one customizable platform—designed to maximize retention and revenue. We provide three different solutions that are tailored to your needs: traditional sportbook and casino, sweepstakes sportbook and casino, and daily fantasy app. If you'd like to get to know what sets us apart from the rest of the industry, request a demo through our website today!
