The Role
Provide Tier 1 and 2 remote and desk-side IT support for desktops, peripherals, cell phones, CCTV and networked devices. Troubleshoot, escalate, and resolve hardware/software issues, manage the IT helpdesk and RMM tools, perform diagnostics and installs, support standard configurations, and travel to community sites (up to 50%).
Summary Generated by Built In
4423 Pheasant Ridge Road, Roanoke, Virginia 24014Job DescriptionHarmony Senior Services is seeking to add a IT Support Specialist to our IT department. This position will be working out of our corporate office located in Roanoke, VA.
The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.
Responsibilities include but are not limited to:
Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
Grant access, change, and re-set passwords.
Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
Effectively utilize and manage the IT Helpdesk System
Understanding of TCP/IP based Devices
Command Line Experience
Critical System Response and monitoring
RMM Tool Usage Experience
Other duties as assigned by management
Requirements:
Associate degree with two or more years direct experience; or equivalent combination of education and experience.
Bachelor's degree preferred
Relevant IT certifications preferred
Experience with Windows Desktops, peripherals, cell phones & CCTV
Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
Ability to communicate effectively to technical and non-technical audiences
Competency in the Microsoft Office Suite
Good problem-solving skills
Good organizational skills with the ability to multitask in a fast-paced environment
Ability to work well with others
Must have a dedication to continually update knowledge and keep up to date on technical advances
Willingness to travel up to 50% to community sites
Able to sit or stand for extended periods of time. Able to use keyboard and mouse while completing assigned tasks. Bend and reach with hands and arms on a regular basis. Able to lift and carry up to 50 pounds occasionally.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.Why Harmony?
401k + Fulltime & Part-time Benefits Packages
Training, Development & Career Laddering
Great work-life balance
Flexible Scheduling
Skills Required
- Associate degree with two or more years direct experience or equivalent combination of education and experience.
- Bachelor's degree
- Relevant IT certifications
- Experience with Windows desktops and peripherals
- Experience supporting cell phones and CCTV systems
- Knowledge of installation, troubleshooting, repair, and training methods for personal computer systems
- Ability to communicate effectively to technical and non-technical audiences
- Competency in Microsoft Office Suite
- Experience using and managing an IT Helpdesk system
- Command line experience
- Understanding of TCP/IP-based devices
- RMM tool usage experience
- Willingness to travel up to 50% to community sites
- Good problem-solving, organizational skills, ability to multitask and work well with others
- Ability to lift and carry up to 50 pounds occasionally
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The Company
What We Do
Harmony Senior Services is a management company that operates senior living communities, providing a continuum of care including independent living, assisted living, and memory care services.
