Title: IT Support Specialist I
Location: Exton, PA
Reports to: IT Senior Director
Full-time (40 hrs./week)
Frontage Laboratories Inc. is an award winning, publicly listed (HKSE), full-service CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada, and China, and growing over 30% YOY. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials.
Position/Job Summary:
As a subject matter expert (SME), the IT Support Specialist implements, supports, enhances, maintains, and administrates IT infrastructure and global applications, monitor cybersecurity risks, perform data backup and restore, data management, telecommunications networking connectivity to ensure the reliability, availability and data integrity of all computer systems.
Roles & Responsibilities:
- Provide support, tracking and administration of IT assets to make sure the IT systems are performing as expected.
- Follow the IT policies and procedures to design, configure and deliver IT solutions to support business growth.
- Document system changes and upgrades to comply with regulatory requirements
- Drive technology improvements and efficiency opportunities to improve business and compliance.
- Contribute to change controls and procedures specific to laboratory software.
- Coordinate/interface/host vendors on site, when applicable.
- Point of contact for communication between Corporate IT and laboratory groups.
- Manage data integration of various corporate global applications.
- Provide training to users in specific applications and systems.
- Trouble shoot day to day user technical issues and problems.
- Other duties as assigned.
Education, Experience & Skills Required:
- Bachelor's degree in relevant scientific, engineering, or computer-based area with ≥2 years' experience in corporate IT management or equivalent combination of education and industry experience.
- Knowledge of cyber security, data analysis, data integrity and IT infrastructure management.
- Understanding government regulation.
- Excellent organization, planning, and communication skills.
Salary and Benefits:
Frontage Laboratories offer a competitive compensation and benefits package including health and dental insurance, a 401(k) plan, disability insurance, and life insurance.
Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Skills Required
- Bachelor's degree in scientific, engineering, or computer-based area or equivalent combination of education and experience (≥2 years)
- Experience in corporate IT management (≥2 years)
- Knowledge of cybersecurity
- Knowledge of data analysis and data integrity
- Experience with IT infrastructure management and telecommunications networking connectivity
- Understanding of government regulation
- Excellent organization, planning, and communication skills
What We Do
Frontage Laboratories, Inc. is a CRO that provides integrated, science-driven, product development services throughout the drug discovery and development process to enable pharmaceutical and biotechnology companies to achieve their development goals. Comprehensive services include drug metabolism and pharmacokinetics, analytical testing and formulation development, preclinical and clinical trial material manufacturing, bioanalysis, preclinical safety and toxicology assessment and early phase clinical studies. Frontage has enabled many biotechnology companies and leading pharmaceutical companies of varying sizes to advance a myriad of molecules through development and file regulatory submissions in the United States, China and other countries.
