- Medical, Dental, Vision insurance premiums 100% paid by company and starts from day one for employee and dependents!!!
- STD and LTD premiums paid by company after 30 days
- Vacation and PTO
- 401k and company match program
- Tuition reimbursement
- Student loan payback assistance
- Many additional benefits
Position Summary
The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues.
Essential Job Duties/Responsibilities
End-User Support & Troubleshooting
- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
- Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
- Escalate unresolved problems to higher-level support staff when appropriate.
Documentation
- Document issues, solutions, and processes in the IT knowledge base or Ticketing System.
Device Deployment & Lifecycle
- Perform system imaging, deployments, and updates for laptops and desktops
- Help deploy and configure mobile phones and accessories
IT Asset Management
- Help manage inventory of computers, monitors, phones, and devices
- Help maintain accurate asset records using the designated IT asset management platform
Purchasing and Logistics
- Create purchase orders for IT hardware and accessories following established workflows
- Track receipt and deployment of ordered equipment
Offboarding Support
- Collect computers and devices from departing users
- Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)
Projects & Compliance
- Follow IT policies, procedures, and security standards
Supervisory Responsibilities:
No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters.
Required Skills/Abilities
- Basic understanding of Windows operating systems
- Familiarity with Microsoft 365 applications and common business software
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and professionalism
Education and Experience
- Associate’s degree
- 1-2 years of IT support or related technical experience
Other Duties
- May be responsible for the coordination of work within a department or unit.
- May be responsible for making decisions by identifying and breaking down the facts of a specific situation
- May assist in the development of budgets and/or monitoring of results for own work unit or project
Skills Required
- Associate's degree
- 1-2 years of IT support or related technical experience
- Basic understanding of Windows operating systems
- Familiarity with Microsoft 365 applications and common business software
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and professionalism
What We Do
Colortech is a family-owned, North American-based manufacturer of color and additive concentrates for the plastics industry. These polymer concentrates are used in consumer products, including food packaging and toys, and industrial materials such as conduit, wire and twine. Its portfolio includes white, additive, color and black masterbatch products. The company emphasizes customer relationships, industry knowledge, product quality and service across a wide range of household and industrial applications.
