IT Support Project Manager - Maternity cover

Here at Mito Digital, we love creating clever things: apps, websites and other complex digital solutions for telcos, lottery companies and aviation brands all over the world. We are super proud of the things we put together and have a lot of fun while doing it.

Our lottery & betting development team of around 40 wants to get lucky: they’re looking for an IT Support Project Manager. If you are not intimidated by talking simultaneously to clients, developers and our project managers, then we feel like we’ve hit the jackpot.

• Keep in touch with our partners, our development team and our project management team when a client experiences issues with their product. Which they will.
• You’re the first to spot when something’s not quite right — think of yourself as the gatekeeper of issues. No need to go log diving, but you’ll know when to raise an eyebrow and who to call in.
• Actively monitor ongoing operational requests rather than fixed projects, identifying where each daily task belongs and making sure it’s handled properly.
• You’ll have your hands on all our products – once something grows big enough to become a project, you’ll be right there seeing it through with the team.
• Understand these issues and translate them into tickets, turning a “what’s going on” into something the team can start working on.
• If you feel that an issue is beyond you, you are the one who escalates it to the right person –and as importantly, at the right time.
• As a last step, you are happy to talk to the client again ​​– this time with great news.
• Help gather requirements and manage change requests from our client arranging them into individual projects as per our release plans.
• Take part in and contribute to elevating our operational processes (including determining the ideal daily caffeine intake).

• Some kind of technical background – we won’t ask you to rewrite a whole feature if something’s broken but it’s nice to understand what you see. A hint of devops and magic might prove useful too.
• A few years of experience in the technical support of FE & BE or mobile applications. In the meantime, you can count on our human support.
• Be fluent in Hungarian and be able to communicate in English, since we have clients from all over the world – and they either speak Hungarian or English.
• Be familiar with Atlassian’s and Google’s or similar business product suits (you can even wear a business suit whenever you like).
• Have some practical experience both with conventional waterfall and agile PM methodologies. Don't worry, you can always gain mastery of the rest here.
• A few years under your belt in direct client support roles in the field of IT so nothing gets over your head.
• Be ready to come to the office once or twice a week (don’t worry, we have a super nice building and very friendly dogs teams). Occasionally you may need to visit client locations.
• Certifications of IT administration and Project Management are not mandatory, but appreciated. 

• Exciting Challenges & Impactful Work: Work on global projects that make a real difference, from travel bookings to creative advertising.
• Seamless Onboarding & Support: A well-structured onboarding process and a dedicated buddy to help you settle in.
• Hybrid Work & Comfortable Office: Work from home when needed, but enjoy a beautiful downtown Budapest office with MacBooks, great coffee, fresh fruit, and more.
• Continuous Learning & Growth: Access to conferences, coaching, competitions, and opportunities to share your expertise. A native English coach is available for professional communication support.
• Extra Days Off for Loyalty: Our Level Up system rewards your years with us by giving you additional paid leave.
• Vibrant Community & Fun Culture: Join a workplace where work is serious, but fun is essential—hackathons, office parties, family events, and dog-friendly spaces.
• Flexible Benefits & Health Package: Personal budget for sports, education or commuting plus annual access to routine and preventive screenings across various medical fields.
• Our Core Values
• Solution-oriented mindset
• Continuous professional development
• Trust, respect, and a healthy dose of humor