We are looking for a reliable and proactive IT Support Operations Specialist to support our internal team with day-to-day IT needs. This role will be responsible for maintaining employee access, managing devices and software, resolving technical issues, and supporting IT compliance initiatives.
The position combines hands-on IT support, IT asset management, and operational support for security and compliance processes.
Key ResponsibilitiesIT Helpdesk SupportProvide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments.
Support user assistance with Mac devices.
Assist with password resets, account management, software installations, and troubleshooting of common technical issues.
Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity.
Manage technical onboarding and offboarding processes.
Provision and deprovision user accounts across internal systems.
Assign and revoke system access according to company policies.
Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees.
Ensure proper device return and decommissioning during employee offboarding.
Maintain accurate records within the company’s access management and asset tracking systems.
Track and manage company devices, licenses, and software subscriptions.
Assist with internal initiatives to review and optimize hardware and software usage across the organization.
Support cleanup and consolidation efforts related to unused or redundant tools and licenses.
Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance.
Support IT security policies, documentation, and evidence collection as needed.
2+ years of experience in IT support, helpdesk, or IT operations.
Experience supporting Microsoft, Google Workspace, and macOS environments.
Experience configuring and troubleshooting Mac devices.
Familiarity with user account management and access control.
Experience with device setup and IT asset management.
Strong troubleshooting and problem-solving skills.
Excellent communication and organizational skills.
Experience with identity and access management tools.
Familiarity with SOC 2 or HIPAA compliance processes.
Experience with any ticketing systems.
Basic understanding of IT security best practices.
Top Skills
What We Do
VeraData is the originator of Donor Science; the discipline by which nonprofits acquire donors and boost donations. We turn insights into impact, using advanced data analytics and predictive modeling powered by Ai and Machine Learning. VeraData stands alone in our sector with both SOC2 and HIPAA compliance, ensuring unparalleled data safety and integrity for our clients.
