IT Support & Operations Specialist

Role Overview:

As an IT & Operations Engineer at Particle41 you will play a dual role, combining hands-on technical support with IT oversight responsibilities. This position is responsible for maintaining and troubleshooting the organization's IT systems and infrastructure while also overseeing the implementation of IT policies and strategies. The IT & Operations Engineer ensures that all IT operations are efficient, secure, and aligned with the company's goals. As the company grows, this role has the potential to transition more towards people / department leadership and vision.

In This Role, You Will:

• Providing the technical support needs of the organization; manage and monitor all installed systems and networks and ensure high availability of IT services and infrastructure. 
• Oversee data backup and disaster recovery procedures.
• Facilitating onboarding (account, email, and laptop provisioning and setup), security, access controls, and offboarding
• Managing Jira helpdesk board and fulfilling helpdesk tickets.
• Integrating new SaaS accounts with Particle41 SSO
• Directly manage critical infrastructure, applications, and information security
• Developing IT policies, processes, and documentation, such as knowledge base articles and end-user instructions.
• Collaborate with third-party vendors and service providers and manage IT budget and procurement
• Monitoring vendor performance metrics and SLA compliance
• Implementing IT projects for systems upgrades, integrations, and process improvements
• Establishing IT KPIs and metrics to track progress
• Identifying opportunities for process improvement and cost reduction through consolidation and automation
• Staying current on IT and cybersecurity industry trends
• Providing guidance on IT initiatives across the business
• Reporting on IT status, risks, issues, and achievements to leadership

Skills and Experience We Value:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years with the following required:
• Providing technical support for Mac
• Managing user access in Google Workspace, Microsoft Office 365, Microsoft Active Directory, or similar, including configuration of SSO/SAML integrations
• Previous experience with Atlassian Jira for boards/ticketing and Confluence for documentation.
• Managing IT processes, infrastructure, and vendor relationships
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Excellent documentation, communication, and analytical skills
• Strong problem-solving and troubleshooting skills.
• Certified (Current or Expired) in at least one of the following or equivalent certifications:
  Certified IT Manager (CITM), Information Technology Infrastructure Library (ITIL), Certified Information Systems Security Professional (CISSP), Certified in Governance of Enterprise IT (CGEIT)

About Particle41
Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence (ELITE)

• E - Empowering: Enabling individuals to reach their full potential.
• L - Leadership: Taking initiative and guiding each other toward success.
• I - Innovation: Embracing creativity and new ideas to stay ahead.
• T - Teamwork: Collaborating with empathy to achieve common goals.
• E - Excellence: Striving for the highest quality in everything we do.

We seek team members who embody these values and are committed to contributing to our mission. Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. 

We appreciate your interest and encourage applicants from these regions to apply. If you need any assistance during the application or interview process, please feel free to reach out to us at [email protected].