The fastest-growing sports gaming company, ever. We’re here to make sports more fun. We pair intuitive user experiences with innovative game designs to build the best experience for sports fans in America.
Since 2020, we’ve launched four of today’s most widely played fantasy games, and built the Underdog Sportsbook entirely in-house with our own tech. We move fast, act with urgency, and create experiences you won’t find anywhere else.
With a $1.2 billion valuation and backing from investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, Adam Schefter, and more, we’re just getting started.
At Underdog, we play and win as a team. We take chances and are unafraid to attack hard problems. We face challenges with ambition and optimism. We play for the love of the game.
We’re Underdog. And winning as an Underdog is just more fun.
Join us.
- Lead and optimize IT support operations, ensuring a seamless employee experience
- Manage the Service Desk and IT service delivery, leveraging Freshservice for ticketing and automation
- Oversee identity and access management (IAM) with Okta, ensuring secure authentication, SSO, and MFA enforcement
- Manage device and endpoint security using JumpCloud (MDM for macOS/Windows) and Kandji (Apple MDM)
- Administer and support Google Workspace, Zoom, and Slack, ensuring efficient collaboration and security
- Improve onboarding/offboarding workflows, integrating IAM, MDM, and SaaS tools for efficiency
- Implement security best practices, including access controls, endpoint compliance, and SaaS security policies
- Drive process improvements and IT documentation to enhance IT support efficiency
- Partner cross-functionally with different departments to streamline IT processes and ensure alignment with company goals
- Establish and track OKRs to measure Service Desk performance, SLA adherence, and employee satisfaction
- 7+ years of IT support or IT operations experience, including 3-5 years in a leadership or management role
- Strong hands-on experience with Freshservice, Okta, Kandji, JumpCloud (MDM), Cerby, Google Workspace, Zoom, and Slack
- Proficient in Service Desk management, SaaS administration, identity management, and endpoint security
- Experienced in Apple (macOS/iOS) and Windows environments
- Deep understanding of evolving security threats and how to mitigate them through proactive IT measures
- Knowledgeable in zero-trust security principles, including least privilege access, MFA enforcement, and continuous authentication
- Skilled in IAM best practices, including SSO, automated provisioning and deprovisioning, and regular access reviews
- Familiar with ITIL frameworks and IT service management best practices
- Skilled in troubleshooting, IT documentation, and process optimization
- A strong communicator with excellent problem-solving and leadership skills
- Comfortable working in fast-paced, dynamic environments with evolving IT needs
- Experience in guiding teams through IT transitions, system implementations, and IT security policy rollouts
- ITIL certification or experience implementing ITSM best practices
- Experience managing or mentoring IT teams with a focus on IAM, endpoint security, or SaaS administration
- Familiarity with device compliance standards and experience enforcing security policies in MDM solutions like JumpCloud and Kandji
- Experience with Cerby or similar SaaS security tools to manage unsanctioned app access and shadow IT risks
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, NIST, or GLI-33B
- Hands-on experience integrating SSO, MFA, and security policies across multiple SaaS platforms
- Background in IT asset management, including vendor management, procurement, and budget planning to support IT operations
Our target starting base salary range for this position is between $124,000 and $140,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
What we can offer you:
- Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- A $500 home office allowance
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
#LI-REMOTE
Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
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What We Do
Underdog, the fastest-growing sports gaming company in the U.S., was founded in 2020 with the simple objective of making sports more fun. Our core operating principle: There’s so much more to be built for sports fans in America. As the only top-tier sports gaming operator in the country built on its own proprietary technology, we have a unique ability to create new, engaging products for the U.S. consumer. Our products provide the best way to enjoy fun, approachable sports games. We offer fantasy sports games, licensed sports betting, access to sports prediction markets and a growing media network featuring former professional athletes, coaches, analysts, and the fastest breaking news. Underdog is built for and by sports fans to make sports more fun. For more information, visit underdogfantasy.com.
Why Work With Us
As the only company built on its own proprietary technology across fantasy sports and sports betting regulatory frameworks, and now the first and only sports prediction market exchange offered on a major sports gaming operator app, Underdog is poised for significant growth over the next year and beyond.
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