GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge.
Now, you can be part of it!
We are looking for a very motivated and self-driven individual to manage our IT Support Team. The team is responsible for supporting global business clients and data integration into the client’s platform.
The Support Manager's role is to ensure a business' customers receive outstanding support and that all their needs are met.
Job DescriptionWhat will you do?
Lead and manage the daily operations and performance of the IT Support Team.
Ensure high-quality support and customer satisfaction for global clients.
Monitor team performance using KPIs and customer satisfaction metrics, including NPS.
Manage incidents, escalations and communication with key stakeholders.
Develop and continuously improve support processes, procedures and standards.
Identify opportunities to improve team efficiency and service quality.
Collaborate with internal teams and business users to resolve issues and support client needs.
3+ years of experience in a leadership or managerial role, preferably within IT Support or a similar environment.
Good knowledge of IT and an understanding of available technologies.
Strong customer service mindset.
Experience with Incident & Escalation Management.
Strong analytical and problem-solving skills.
Structured, solution-oriented approach, including the ability to work effectively under pressure.
Experience in Customer & Stakeholder Management.
Minimum C1 level of Polish and English.
Knowledge of MS SQL Server will be an asset.
What we offer
Hybrid working model: 2 days from the office and 3 days remotely per week.
Private healthcare provided by Signal Iduna.
Medicover Sport membership.
Subsidized English language classes.
Opportunities to develop your knowledge and skills within your area of expertise.
Employee-oriented working culture and a friendly, professional team.
Small project teams and a flat organizational structure.
Opportunity to work on international projects.
A collaborative environment where your ideas and improvements can have a real impact.
Skills Required
- 3+ years of experience in a leadership or managerial role, preferably within IT Support or a similar environment
- Good knowledge of IT and available technologies
- Strong customer service mindset
- Experience with incident and escalation management
- Strong analytical and problem-solving skills
- Structured, solution-oriented approach and ability to work effectively under pressure
- Experience in customer and stakeholder management
- Minimum C1 level of Polish and English
- Knowledge of Microsoft SQL Server
What We Do
At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times. Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios. We specialize in five key areas that drive measurable ROI and sustainable growth: Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices. Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation. Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms. Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards. AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations. Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact.
