IT Support Lead (m/f/x)

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group.

Join our IT team at UP42, where we support the teams building the world’s leading marketplace for geospatial data and analytics. This role offers a unique opportunity to work with a top-notch, modern tech stack featuring an entirely cloud-based SaaS ecosystem. You will be the heartbeat of our day-to-day productivity, ensuring our team has the seamless, secure technology they need to drive global commercial success.

What you will do:

• Oversee and manage our core IT infrastructure, including our Identity Provider architecture and SaaS ecosystem.

• Manage and evolve our Mobile Device Management strategy to support a growing, global Apple-only fleet.

• Evolve and enforce our endpoint compliance and identity security baselines to ensure strict adherence to SOC 2 and company security policies.

• Lead strategic IT infrastructure projects from the initial whiteboard planning phases right through to successful execution and rollout.

• Lead and mentor the continuous professional growth of our junior IT support staff while remaining deeply hands-on with the systems.

• Establish rigorous SaaS governance and lifecycle management frameworks to mitigate shadow IT, evaluate vendor risk and prevent data exfiltration.

• Take ownership of the IT tooling budget, drive vendor negotiations and continuously rationalise our SaaS stack for maximum efficiency.

• Partner cross-functionally with HR, Finance and Engineering to streamline internal processes and remove friction for our teams.

Here is a good summary of what we are looking for:

• Significant experience managing and scaling IT infrastructure within a modern, fast-paced, or global corporate environment.

• Advanced, hands-on expertise with enterprise Identity Providers, specifically Okta, and Apple-focused Mobile Device Management, specifically Jamf Pro and Apple Business Manager.

• Practical experience navigating compliance frameworks and successfully leading IT operations during formal audits, specifically SOC 2.

• A strong track record of delivering strategic IT projects from planning to execution, alongside solid experience managing IT budget, SaaS governance and vendor relationships.

• Demonstrated experience in a leadership or mentorship capacity, guiding junior IT professionals to success.

• Strong problem-solving, communication, and cross-functional collaboration skills.

• Full business fluency in English and a willingness to work on-site in Berlin.

Bonus points if you bring:

• Hands-on experience administrating and securing our broader SaaS stack, including Google Workspace, Atlassian, Slack, 1Password, Snipe-IT and Vanta.

• Recognised industry certifications for Okta and/or Jamf.

• Experience with AI governance and implementing guardrails for the secure corporate use of LLMs and AI tools.

• Fluency or professional proficiency in German.

Let us tell you why UP42 is a good choice:

• Let's disrupt the industry: You get the chance to shape the state-of-the-art geospatial processing platform and create a completely new planetary perspective.

• Let's stay flexible: We practice a hybrid working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg, or even from a global place of your choice up to 90 days per year.

• Let's win as a team: We're an inspiring international team working in a fun and productive environment.

• Let's be fair: We offer a competitive salary package and other perks such as wellbeing initiatives, sponsored fitness subscriptions, educational budget for your personal development and public transportation discount - just to name a few.

• Let's enjoy the good side of life: Gather in regular team events as well as our global company parties twice a year.

• Let's think outside of the box: There are challenges and enough space for creativity and taking ownership.

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.