IT Support Intern

About Binance.US: 

Binance.US is America's home to buy, trade, and earn digital assets. As a licensed and regulated U.S. crypto platform, Binance.US offers some of the lowest fees in the industry and provides secure and reliable access to more than 160 of the world’s most popular cryptocurrencies. We’re on a mission to empower people to do more with their money. The new economy has arrived and we’re committed to helping everyone access the world of blockchain and crypto. To learn more about Binance.US, visit https://www.binance.us/.

About This Role:

As an IT Support Intern at Binance.US, you’ll be embedded within our IT Operations team, reporting to the Director of Security Operations. You’ll play a hands-on role supporting internal systems and end-user technology, contributing to operational excellence across the organization. This internship offers exposure to identity and access management, enterprise productivity platforms, endpoint management, and cross-functional collaboration with teams such as Security, Compliance, People, and Engineering.

Core Responsibilities:  

• Troubleshoot operating systems and software applications across the organization.

• Respond to and resolve trouble tickets in a timely manner.

• Apply patches, updates, and security configurations to systems.

• Manage user accounts and permissions, primarily through Okta

• Configure and manage mobile devices using an MDM platform.

Specific Tool Expertise:

• Administer and maintain Okta for user lifecycle management, authentication, and authorization.

• Configure and customize Slack for team communication and integrate it with other tools.

• Manage resources and services within enterprise productivity suites such as Google.

• Jira Service Management for ticketing.

Preferred Skills/Experience:

• Working towards or recently completed a degree in Computer Science, Information Systems, or a related field, or equivalent experience.

• Experience with MacOS and Chromebooks.

• Familiarity with Okta, Slack, and Google Workspace.

• Technical Skills: Understanding of operating systems, networking, enterprise productivity tools, and identity management.

• Problem-Solving: Ability to troubleshoot and resolve technical issues effectively.

• Communication: Excellent communication and collaboration skills to work with both technical and non-technical teams.

• Detail-Oriented: Proven ability to manage tasks meticulously and ensure accuracy.

Salary: 

The pay for this role is USD$30.00 per hourfor all US remote locations. The actual base pay will vary, and is dependent upon many factors, such as transferable skill sets, work experience, business needs, and market demands. The base pay range is subject to change.

Binance.US is an Equal Opportunity Employer. Our mission is to give Americans access to a broad array of digital assets, and we thrive because of the diverse and inclusive team that we are building. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. 

Binance.US complies with Federal Transparency in Coverage regulations by providing a link to machine readable files related to the health plans offered to our employees. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data including negotiated service rates, and out-of-network allowed amounts between health plans and healthcare providers.