We are looking for a motivated and enthusiastic IT Support Engineer Intern to join our IT team. The intern will provide Level 1 (L1) technical support to employees, assist in troubleshooting hardware and software issues, support system setup activities, and help maintain IT assets and documentation. This internship is an excellent opportunity for candidates who want to build a career in IT support and infrastructure.
- Provide first-level technical support for desktops, laptops, and software-related issues
- Assist users with login, email, Microsoft 365, and basic network connectivity issues
- Install and configure standard software applications and system updates
- Support new employee onboarding activities such as laptop setup and account configuration
- Log, track, and update IT support tickets in the helpdesk system
- Maintain IT asset inventory including laptops, accessories, and peripherals
- Perform routine system health checks and antivirus monitoring
- Escalate unresolved or critical issues to the senior IT team
- Maintain proper documentation of technical issues and resolutions
- Follow company IT policies, processes, and security standards
RequirementsRequired Skills
- Basic knowledge of computers, Windows OS, and troubleshooting
- Understanding of networking fundamentals (IP, DNS, Wi-Fi, LAN)
- Familiarity with Microsoft 365 tools (Outlook, Teams, Excel)
- Good communication and interpersonal skills
- Problem-solving attitude and willingness to learn
- Ability to work collaboratively in a team environment
- Any Graduate
- Freshers can apply
- Candidates with basic IT support knowledge will be preferred
- Knowledge of ticketing/helpdesk tools
- Basic understanding of antivirus or endpoint security tools
- Experience in system formatting or software installation
BenefitsInternship Benefits
- Hands-on experience in IT support operations
- Exposure to corporate IT infrastructure and processes
- Opportunity to work with experienced IT professionals
- Practical learning in troubleshooting and user support
- Potential opportunity for full-time employment based on performance
Skills Required
- Basic knowledge of computers, Windows OS, and troubleshooting
- Understanding of networking fundamentals, including IP, DNS, Wi-Fi, and LAN
- Familiarity with Microsoft 365 tools, including Outlook, Teams, and Excel
- Good communication and interpersonal skills
- Problem-solving attitude and willingness to learn
- Ability to work collaboratively in a team environment
- Any graduate degree
- Knowledge of ticketing or helpdesk tools
- Basic understanding of antivirus or endpoint security tools
- Experience with system formatting or software installation
What We Do
LezDo TechMed provides technology-driven medical record review, chronology, and summarization services for litigators, law firms, hospitals, and life insurance professionals. Founded by medico-legal experts, the company combines human expertise with AI-assisted medical summaries to turn complex clinical documentation into clear, usable timelines and reports. Its operations support legal case management, insurance review, healthcare documentation, billing, and related professional workflows.
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