About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
Provide second-level technical support for tickets escalated from Technical Support, ensuring timely resolution.
Troubleshoot and resolve issues using diagnostic tools, including Portal/App environments, SQL queries, and log analysis.
Independently assess reported incidents, identify root causes, and take appropriate actions to resolve them.
Identify bugs and collaborate closely with the Development Team to ensure resolution within defined deadlines.
Ensure proper tracking, reporting, and follow-up of unresolved or escalated issues.
Contribute to the continuous improvement of IT support processes and workflows.
Maintain clear documentation of incidents, resolutions, and support activities.
Report to the Team Leader and collaborate effectively with internal stakeholders.
Bachelor’s degree in Engineering, Informatics, or a related field.
Minimum 1 year of experience in Level II technical support.
Solid knowledge of:
Portal and App environments
Networking fundamentals, troubleshooting, and log analysis
SQL administration
Familiarity with server monitoring tools and technical troubleshooting approaches.
Strong analytical and problem-solving skills, with the ability to work independently.
Excellent communication and collaboration skills.
Team-oriented mindset with a proactive and flexible approach.
Proficiency in English (spoken and written); basic knowledge of Italian is a plus.
Why choose us:
Permanent contract;
Food Allowance;
Pension Fund;
Company Owned Devices (laptop and business mobile phone);
Flexible working hours and the possibility of smart-working (according to the company's internal policy);
24 Extra Hours Paid Leave;
Preferential treatment on products offered by Intesa Sanpaolo bank;
Supplementary Private Health Insurance and consultation with the company doctor;
Flutter Sharesave Plan.
Choose us also for:
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
Support for parents and children and new mothers’ contributions.
Volunteering during your working hours.
Much more about us:
Reviews and comments from our Glassdoor and Indeed pages. Put yours!
Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania
Skills Required
- Bachelor's degree in Engineering, Informatics, or a related field.
- Minimum 1 year of experience in Level II technical support.
- Solid knowledge of Portal and App environments.
- Solid knowledge of Networking fundamentals, troubleshooting, and log analysis.
- Solid knowledge of SQL administration.
- Familiarity with server monitoring tools and technical troubleshooting approaches.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Team-oriented mindset with a proactive and flexible approach.
- Proficiency in English (spoken and written).
- Basic knowledge of Italian is a plus.
What We Do
Sisal, the first Italian company granted a state concession for gaming, was founded in 1945 thanks to the vision and intuition of three sport journalists. Over 75 years, we have fostered a relationship of trust and credibility with stakeholders, promoting gaming design and management with an approach based on expertise, transparency and safety, guaranteeing full compliance with regulation standards. Our development is structured around three strategic guidelines: Innovation, Internationalisation and Responsibility. Innovation means developing skills, technologies and processes - all key factors for digital transformation. This focus on innovation has also inspired us to strengthen corporate functions that deal with technological development and online business, with a large-scale program to recruit new talent. The internationalisation process launched in 2018 has led us to countries with great potential, including Turkey, Morocco, Spain, and continues with the selection new markets where our business can expand. Sisal has made a real commitment to promoting a sustainable business model: protecting players through a Sustainable Gaming program certified to the highest international standards, valuing our people by supporting their professional development and implementing initiatives to improve the work-life balance, and supporting the community to generate shared value for all. Responsible gaming is in our DNA and it holds the key to our future.
