The Role
Provide technical support for IBM i/AS400 systems, RPG-based applications, and business software. Troubleshoot hardware, software, connectivity, access, and system issues; monitor system operations; maintain reliability, performance, and data integrity; document resolutions; and collaborate with internal teams to support daily IT operations.
Summary Generated by Built In
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IT SUPPORT SPECIALIST – IBM I / AS400 & RPG EXPERIENCE
Location: Carolina, Puerto Rico
We are currently seeking an experienced IT Support Specialist to join an established company in Carolina, Puerto Rico. The ideal candidate will have a strong technical background, hands-on experience supporting IBM i systems, and knowledge of RPG programming and business software applications.
### KEY RESPONSIBILITIES
* Provide technical support and troubleshooting for IBM i systems and related business applications.
* Monitor, maintain, and support software applications and system operations.
* Troubleshoot hardware, software, connectivity, and system-related issues.
* Support users with technical questions, system access, and application functionality.
* Identify, investigate, and resolve system errors and operational issues.
* Work with RPG-based applications and assist with troubleshooting and system maintenance.
* Help maintain system reliability, performance, and data integrity.
* Document technical issues, resolutions, and support procedures.
* Collaborate with internal teams to ensure smooth daily IT operations.
### QUALIFICATIONS & REQUIREMENTS
* Minimum of 3 years of hands-on experience working with IBM i systems, software applications, and RPG.
* Strong knowledge of IBM i / AS400 environments.
* Experience providing IT support, troubleshooting, and software system maintenance.
* Familiarity with RPG programming and business application environments.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Excellent Spanish communication skills; bilingual English and Spanish is a plus.
### WORK SCHEDULE
Monday – Friday
8:00 AM – 5:00 PM
### COMPENSATION & BENEFITS
Starting salary: $72,000 annually, plus benefits.
###
IT SUPPORT SPECIALIST – IBM I / AS400 & RPG EXPERIENCE
Location: Carolina, Puerto Rico
We are currently seeking an experienced IT Support Specialist to join an established company in Carolina, Puerto Rico. The ideal candidate will have a strong technical background, hands-on experience supporting IBM i systems, and knowledge of RPG programming and business software applications.
### KEY RESPONSIBILITIES
* Provide technical support and troubleshooting for IBM i systems and related business applications.
* Monitor, maintain, and support software applications and system operations.
* Troubleshoot hardware, software, connectivity, and system-related issues.
* Support users with technical questions, system access, and application functionality.
* Identify, investigate, and resolve system errors and operational issues.
* Work with RPG-based applications and assist with troubleshooting and system maintenance.
* Help maintain system reliability, performance, and data integrity.
* Document technical issues, resolutions, and support procedures.
* Collaborate with internal teams to ensure smooth daily IT operations.
### QUALIFICATIONS & REQUIREMENTS
* Minimum of 3 years of hands-on experience working with IBM i systems, software applications, and RPG.
* Strong knowledge of IBM i / AS400 environments.
* Experience providing IT support, troubleshooting, and software system maintenance.
* Familiarity with RPG programming and business application environments.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Excellent Spanish communication skills; bilingual English and Spanish is a plus.
### WORK SCHEDULE
Monday – Friday
8:00 AM – 5:00 PM
### COMPENSATION & BENEFITS
Starting salary: $72,000 annually, plus benefits.
###
Skills Required
- Minimum 3 years of hands-on experience working with IBM i systems, software applications, and RPG
- Strong knowledge of IBM i / AS400 environments
- Experience providing IT support, troubleshooting, and software system maintenance
- Familiarity with RPG programming and business application environments
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Excellent Spanish communication skills
- Bilingual English and Spanish communication skills
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The Company
What We Do
Palm Aire Professional Services is a recruiting agency that connects skilled professionals with top employers across multiple industries. They specialize in high-impact roles, including office administration in accounting, finance, and customer service, as well as various industrial positions. They have extensive experience recruiting for hospitality and facility management, specifically for hotels, resorts, casinos, restaurants, and medical offices, with a focus on janitorial and maintenance staff.
