The Role
Provide frontline helpdesk support: install and maintain computer hardware, manage IT consumables, handle tickets and escalations, perform remote troubleshooting, and document resolutions.
Summary Generated by Built In
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We are actively seeking a talented, entry level IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping setup workspaces for staff, resolve technology issues efficiently and delivering an exceptional level of customer experience.
How you will contribute to revolutionizing electric aviation:
- Install and maintain a wide range of computer hardware across multiple locations
- Ensure our workspaces are stocked with IT consumables and kept well organized
- Utilize an electronic ticketing system for tracking and escalating requests
- Provide end-user support in a timely and professional manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Participate in team meetings and corporate activities
Minimum Qualifications:
- Basic proficiency in troubleshooting across Windows, Mac, and Linux operating systems
- Foundational experience in computer and peripheral hardware installation, repair, and maintenance
- Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications:
- In depth knowledge of troubleshooting common workplace tools like Slack, Teams, SharePoint, Microsoft Office, etc.
- Experience with Atlassian products like Confluence and Jira, or comparable project management, documentation, and ticketing software tools
- Ability to troubleshoot or diagnose basic network issues using industry best practices
- Familiarity with installing and supporting audio video equipment
Build electric airplanes with us!
BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding.
We encourage all driven candidates to apply, even if they do not meet every listed qualification.
We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.
Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.
Top Skills
Audio-Video Equipment
Confluence
JIRA
Linux
macOS
MS Office
Microsoft Teams
Sharepoint
Slack
Ticketing Systems
Windows
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The Company
What We Do
BETA Technologies is creating an electric transportation ecosystem that’s safe, reliable and sustainable. A relentlessly focused team is building an extensive charging infrastructure and ALIA, the world’s most technologically advanced electric vertical aircraft (EVA).
BETA’s platform and products are strikingly simple. Prioritization of safety and a pragmatic approach to certification drive elegant redundancy, appropriate diversity of implementation and simplicity of control. ALIA’s fixed-pitch propellers and centrally located batteries make it an inherently stable aircraft that is safe to fly and easy to maneuver.
