IT Support - Enterprise Monitoring (6-Month Contract, Immediate Joiner)
Location: Abu Dhabi
Contract Duration: 6 months (renewable/extendable based on project need)
Availability: Immediate joiners only
Job Purpose
Support the installation, configuration and monitoring of all IT applications, systems and databases within a federal/government banking environment.
Mandatory Requirements
- Fluent Arabic speaker (spoken and written)
- Available to join immediately (max 1 week)
- Prior hands-on experience working with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies)
- Bachelor's degree in Computer Science, IT, or Computer Engineering
- 0–2 years' experience in a similar Data Centre/IT Support role
Core Responsibilities
- Perform daily system monitoring — verify hardware, server resources, systems and key process integrity; review uptime; confirm completion of scheduled jobs (backups, DR replication)
- Perform daily backup operations — ensure file systems and data are backed up correctly, recovery media created, media recycled
- Provide Level-1 support across teams and entities — investigate and troubleshoot issues
- Monitor performance and capacity of IT systems, applications, and datacenter components
- Conduct core banking end-of-day activities and execute relevant reports
- Respond to IT, datacenter, and DB alerts and hardware malfunctions
- Track, document, and compile incident reports
Technical Competencies
- Server systems: Rack Mountable / Blade Servers / Converged Systems
- Storage: SAN / NAS / backup & archive
- OS: Windows, Linux, AIX
- Security equipment: biometric access, CCTV compliance
- Virtualization: VMware, Hyper-V, OpenShift
- Understanding of on-prem and cloud infrastructure architecture
Other Requirements
- Good written and verbal communication in English
- Ability to work flexible hours
Skills Required
- Fluent Arabic speaker, spoken and written
- Available to join immediately, within a maximum of one week
- Hands-on experience working with a federal or government entity or client in the UAE, including banks, government departments, LFIs, or similar regulated bodies
- Bachelor's degree in Computer Science, Information Technology, or Computer Engineering
- 0-2 years of experience in a similar data center or IT support role
- Good written and verbal communication in English
- Ability to work flexible hours
What We Do
Global Software Solutions Group Veracious product line is a series of robust banking platforms that provide core banking, payment systems, custom process automation, and document management solutions for banks and financial institutions in Middle East & Africa. This cutting-edge product line features the Veracious Payments Hub, Digital Banking and the DMS, all built on the Torus Lowcode development platform software. Global Software Solutions Group is a software solutions provider that aims to solve mission-critical problems that financial institutions face today. Our software solutions bring together our Low Code platform, the payments product line and customized service offerings to solve mission-critical statements in core banking, payments, process automation, and document management. The Payments Hub is GSS's flagship product.
