At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID‑19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.
IT Support Engineering SpecialistRole Overview
The IT Support Engineering Specialist is a key member of the IT Support Services team, partnering closely with cross-functional IT teams and business-led teams to keep site operations running smoothly.
This role provides end-to-end daily IT support, participates in IT projects, assists with the development and implementation of procedures for daily tasks and operations, and supports technology needs across the Edmonton campuses.
This position is based in Edmonton, Alberta, Canada, with travel and support responsibilities for both the East and West Campus.
Key ResponsibilitiesPerform standard technology engineering activities under direction, building professional skills and familiarity with IT engineering practices, methods, and projects
Provide preventative maintenance for assigned technologies following established procedures
Provide incoming call support for IT-related incidents, escalations, and customer issues
Perform tier 2 and tier 3 troubleshooting across hardware, software, account setup, network configuration, and related technical issues
Research, diagnose, troubleshoot, and identify solutions to resolve system issues through to resolution
Properly escalate unresolved issues to the appropriate internal teams using standard procedures
Track, prioritize, and manage multiple open issues through the corporate ticketing system within agreed timelines
Provide prompt and accurate customer feedback and follow up to confirm systems are fully functional after troubleshooting
Participate on project teams by providing information, documentation, and executing well-defined changes under guidance
Support current collaboration and productivity technologies including O365, OneDrive, Teams, Yammer, SharePoint, Co-Pilot and Zoom
6+ Years with High School Diploma or equivalent
5+ Years with AA
4+ Years with BA / BS
2+ Years with MA / MS
Preferred Skills:
Computer Science or related discipline is preferred
5 years of relevant experience in technical support, desktop support, IT help desk, or a similar role preferred
Hands-on experience with Windows and Mac OS environments
Strong understanding of IT infrastructure and troubleshooting practices
Excellent problem-solving and communication skills
Ability to provide step-by-step technical support, both written and verbal
Experience supporting collaboration and productivity tools such as O365, OneDrive, Teams, SharePoint, Co-Pilot and Zoom
Additional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus
Good Manufacturing Practice (GMP) or other regulated industry experience is an asset
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Skills Required
- Experience: 6+ years (High School) / 5+ years (AA) / 4+ years (BA/BS) / 2+ years (MA/MS)
- Provide tier 2 and tier 3 troubleshooting across hardware, software, account setup, and network configuration
- Track, prioritize, and manage multiple open issues using a corporate ticketing system
- Hands-on experience with Windows and Mac OS environments
- Experience supporting collaboration and productivity tools such as O365, OneDrive, Teams, SharePoint, Co-Pilot, and Zoom
- Computer Science or related discipline
- Additional certifications in Microsoft, Linux, or Cisco
- Good Manufacturing Practice (GMP) or other regulated industry experience
- Excellent problem-solving and communication skills; ability to provide step-by-step technical support (written and verbal)
Gilead Sciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gilead Sciences and has not been reviewed or approved by Gilead Sciences.
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Fair & Transparent Compensation — Pay is considered competitive and fair relative to roles, frequently cited as a standout strength. Feedback suggests compensation compares well within biotech and is a notable reason employees feel valued.
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Equity Value & Accessibility — Stock awards and an employee stock purchase program are consistently described as meaningful parts of total compensation. Equity components are seen as accessible and enhance long‑term wealth building.
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Retirement Support — A strong company 401(k) match with immediate vesting is often singled out as a differentiator. This support is perceived to significantly boost long‑term financial security.
Gilead Sciences Insights
What We Do
The way we see it, the impossible is not impossible. It’s simply what hasn’t been achieved yet. For more than 30 years, we’ve pursued it, chased it down, tackled it for answers and surrounded it for a way in. We have worked tirelessly to bring forward medicines for life-threatening diseases. Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving lives of people around the world. For us, nothing is impossible – because of the people we work with, the communities we stand with and the partners we push forward with. Our ~12,000 employees band together through science, grit, compassion and courage to prove the impossible wrong. At Gilead, the tangible results of your contributions are evident. Where every individual matters. Where all employees can enhance their skills through ongoing development. And where we start every day with one question: “What’s next?” Social Media Guidelines: https://gilead.inc/3t1m7d5
